Customer Success Representative
Build customer relationships and product adoption while managing renewals, resolving service and billing issues, tracking follow-ups, and coordinating with internal teams to address client needs.
5 total jobs
2 new jobs this week
Build customer relationships and product adoption while managing renewals, resolving service and billing issues, tracking follow-ups, and coordinating with internal teams to address client needs.
As a Customer Success Coordinator, you will manage client relationships, drive satisfaction and retention, and support onboarding and training efforts.
Reporting to the Head of Customer Success, the Customer Success Manager (CSM) will own a book of business made up of Alt Legal customers, guiding them from onboarding through renewal.
Create deployment guides and technical content, support customer onboarding and deployment questions, and share customer feedback with product and engineering teams while building expertise in cloud-native technologies.
As a Graduate Customer Success Manager, you will support customers by resolving ticket requests, onboarding new users, and enhancing their experience with Canonical's products.