As a Customer Product Engineer, you will provide technical support, enhance customer experience, and drive product improvements while managing relationships with stakeholders.
Cloud Infrastructure Evangelist
📜 Description
- Create technical guides and documentation for deploying open-source projects on Northflank.
- Answer customer deployment questions and lead technical onboarding sessions.
- Research open-source projects and develop expertise in Northflank and the cloud-native ecosystem.
- Support technical demos during sales calls and customer meetings.
- Identify customer pain points, share feedback with product teams, and document success stories and deployment patterns.
- Engage with developer communities and attend industry events.
🛠️ Requirements
- Bachelor's degree in Computer Science or related technical field from a top university or equivalent experience
- Experience with Kubernetes and containerization (through coursework, personal projects, or internships)
- Exceptional written communication skills (in English) with ability to explain complex technical concepts clearly
- Strong understanding of cloud computing concepts and DevOps practices
- Must be located in or willing to relocate to a major metropolitan area to participate in local developer communities
✨ Benefits
- £50-60k (or equivalent)
- Equity Package
- Flexible working hours and remote work options.
- 31 days paid time off annually
- Comprehensive benefits
Full job description
Location: UK, Ireland, or Switzerland Remote; Full-Time
About Us:
Northflank is a production workload platform that gives developers a self-service way to build, deploy, and scale any workload on their cloud (AWS, GCP, Azure, etc.). We are a venture-backed company that has raised over $23 million from tier-1 venture capital firms, and our platform is already being used by tens of thousands of developers worldwide.
Job Summary:
We are seeking a technically-minded recent graduate to join our team as a Solutions Evangelist. In this role, you'll create comprehensive deployment guides and technical content while working directly with customers to ensure their success on the Northflank platform. This is an excellent opportunity for someone early in their career to join a high-growth startup and potentially transition into a software engineering role.
Key Responsibilities:
Create high-quality technical guides and documentation showing developers how to deploy popular open-source projects on Northflank
Serve as the first point of contact for technical deployment questions from new customers
Lead technical onboarding sessions to help customers understand best practices for deploying on Northflank
Research and identify popular open-source projects that would benefit from deployment guides on Northflank
Become a product expert in Northflank's capabilities and the broader cloud-native ecosystem
Assist with technical demos during sales calls and customer meetings
Proactively identify common customer pain points and work with the product team to address them
Document and share customer success stories and deployment patterns
Build relationships with local developer communities through regular meetup attendance and participation
Gather and communicate customer feedback to the product team to influence product direction
Stay current with cloud-native technologies and Kubernetes best practices
Attend industry events and conferences to engage with the developer community (approximately twice per year)
Why you should apply:
Opportunity to join a Series A startup backed by top-tier investors
Work alongside an exceptional engineering team solving complex problems
Clear path to transition into a software engineering or solutions engineering (customer-facing) role for strong performers
Exposure to cutting-edge cloud technologies and the broader developer ecosystem
Competitive compensation package including equity
Remote-first culture with opportunities for in-person collaboration
Travel opportunities to attend major industry conferences
Path to Solutions Engineering or Cloud Infrastructure:
While this role focuses primarily on technical content creation and customer success, it offers a unique opportunity to transition into a software engineering or customer-facing solution engineering position at Northflank. Strong performers who demonstrate technical aptitude will have the chance to work closely with our engineering team and potentially move into an engineering role. They’ll also have the option to become a solution engineer, where they will collaborate with sales teams to understand customer needs, design tailored technical solutions, and demonstrate product capabilities to drive successful sales engagements
Minimum Qualifications:
Bachelor's degree in Computer Science or related technical field from a top university or equivalent experience
Experience with Kubernetes and containerization (through coursework, personal projects, or internships)
Exceptional written communication skills (in English) with ability to explain complex technical concepts clearly
Strong understanding of cloud computing concepts and DevOps practices
Must be located in or willing to relocate to a major metropolitan area to participate in local developer communities
Benefits & Compensation:
£50-60k (or equivalent)
Equity Package
Flexible working hours and remote work options.
31 days paid time off annually
Comprehensive benefits
Diversity Statement
At Northflank, we are committed to fostering a culture where every individual feels valued, respected, and supported, regardless of their background or identity. We are dedicated to providing equal treatment and opportunity throughout hiring, selection, and employment regardless of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other legally protected category. Northflank is an equal-opportunity employer.
Similar jobs
Search more Customer Success Engineer jobsAs a Developer Support Specialist, you will provide technical support to developers using Brex's APIs, ensuring high levels of satisfaction and collaboration with internal teams.
Customer Care AI Analyst Intern - Summer 2027
As a Customer Care AI Analyst Intern, you will support the modernization of our support platform by analyzing AI interactions, improving case routing, and building performance reports.
Build customer relationships and product adoption while managing renewals, resolving service and billing issues, tracking follow-ups, and coordinating with internal teams to address client needs.
As a Customer Success Coordinator, you will manage client relationships, drive satisfaction and retention, and support onboarding and training efforts.
