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19 open roles at Vida

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Own execution of interconnected growth and transformation initiatives, coordinating teams across clinical, product, commercial, and operations while building governance and operational frameworks that support organizational scale.

Program ManagementProject ManagementOperationsOrganizational Transformation

Forecast contact volumes, translate demand into optimized agent schedules, and monitor real-time performance across contact center channels to meet service targets and improve staffing efficiency.

Workforce ManagementContact Center ForecastingStaffing And SchedulingReal-time Performance Monitoring

Own quality assurance, compliance, and process improvement across healthcare contact center channels, using AWS Auto-QA, SQL analytics, and human review workflows to identify risks and improve service quality.

Healthcare Quality AssuranceHIPAACMSSQL

Manage prior authorization and prescribing operations for anti-obesity medications, resolving complex coverage issues, supporting clinical teams, and improving workflows to help members access prescribed therapies.

Prior AuthorizationsPBM NavigationFormulary ExceptionsPrior Authorization Platforms

Lead end-to-end implementation and ongoing management of strategic healthcare partner integrations, coordinating internal teams and external stakeholders to deliver smooth launches, resolve issues, and support partner growth.

Partner IntegrationImplementation ManagementAccount ManagementCustomer Success

Own the vision and roadmap for internal operations systems, connecting tools and data flows while replacing manual processes with reliable workflows that improve support, clinical, and device operations.

Product ManagementOperations SystemsSystems IntegrationAPI Documentation

Supports members in English and Spanish through inbound service calls and outbound enrollment outreach, helping with assessments, program questions, app navigation, issue resolution, and accurate, confidential documentation.

๐Ÿ“ ๐Ÿ‡บ๐Ÿ‡ธ United States - Remote๐Ÿ’ผ Full-Time๐Ÿฅ Junior๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required๐Ÿ“ข ๐Ÿ‡ช๐Ÿ‡ธ Spanish Required
Bilingual English And SpanishCustomer ServiceCall Center OperationsMotivational Interviewing

Provide virtual medical nutrition therapy and diabetes self-management education, counseling individuals and groups to support lasting behavior change and improve health outcomes for people managing cardiometabolic conditions.

Medical Nutrition TherapyDiabetes Self Management EducationMotivational InterviewingNutrition Counseling
Vida

Health Coach

๐Ÿ“… Sep 11, 2025
Vida

Coach members through virtual, evidence-based programs to build lasting health behaviors, set SMART goals, manage chronic health concerns, and improve wellness while coordinating care and documenting progress.

Health CoachingMotivational InterviewingSMART Goal SettingBehavior Change

Provides virtual obesity and related-condition care by developing and monitoring treatment plans, prescribing medications, and guiding patients, while offering clinical oversight, training, and mentorship to care teams.

Obesity MedicineInternal MedicineFamily MedicineMedication Prescribing

Provide telehealth diagnosis, treatment, and medication management for obesity and chronic conditions, partnering with physicians to support members through treatment plans, monitoring, education, and follow-up.

TelehealthNurse Practitioner CareMedication Prescribing And ManagementObesity Care

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