🕒 yesterday
As a Care Advocate, you will be the primary point of contact for patients and providers, ensuring compassionate support and effective communication within the healthcare system.
Customer Experience Associate
📅 Jun 10
Customer ServiceCommunicationProblem-solvingCross-functional Collaboration
📜 Description
- Address customer inquiries promptly and accurately within our SLA.
- Deliver an unparalleled 6-star customer experience through various channels, such as email, phone, and social media.
- Track order statuses, resolve service issues, and coordinate with shipping carriers as needed.
- Collaborate with cross-functional teams to find solutions and exceed customer expectations.
- Maintain detailed and accurate records of customer interactions, flagging trends for improvement.
- Build brand loyalty and drive revenue by staying informed about products, services, and promotions.
🛠️ Requirements
- 1-2 years of previous experience in customer support, retail, hospitality, or a similar service role.
- Strong communication skills with an inquisitive nature.
- Proficiency in working cross-functionally.
- Familiarity with Shopify and Gladly is a plus.
✨ Benefits
- 401(k) : Participation in our 401(k) program with company matching up to 6% of your contributions.
- Equity : Participation in employee stock option plan.
- Time to Recharge : teams receive select paid holidays, including key company closure days
- Employee Discount **: 40% off almost all Thuma products.
- Cell Phone Stipend : $100 per month to support work-related phone use.
- Commute Reimbursement : Up to $150 per month for commuting to our office.
- Room Upgrade : A complimentary product credit upon joining, valued at up to $3,000.
- Some exclusions may apply
Full job description
The Thuma team is looking for a Customer Experience Associate to join our effective, lean, quickly growing team. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers, creating a luxurious and seamless experience. You'll remove obstacles, provide support, and make empowered decisions to "do the right thing." This role is perfect for a polished individual passionate about service, design, and bedroom furnishings.
Thuma’s Headquarters is based in the historic Presidio neighborhood of San Francisco. This role is flexible and can be based in San Francisco or remote. The schedule for this position is Saturday through Wednesday. Applicants must be able to work weekends.
Who We Are
Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life’s simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.
You Will
This Might Describe You
Why Join Us
** Some exclusions may apply
* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.
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