Required Skills:
· Experience in L2 application/production support for enterprise systems (incident, problem, change).
· Working knowledge of Microsoft Identity Manager (MIM) operations:
· Sync run profiles, connector space/metaverse basics, error handling
· MIM Service request processing and workflow fallouts (desirable)
· Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness).
· Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting—not necessarily full-time development).
· Familiarity with Active Directory concepts (users, groups, OU structure, permissions).
· Must show a progressive advancement in responsibility including deep troubleshooting technical skills.
· Self-driven and be able to work independently with minimal supervision
· Requirements gathering in a technical environment – Cloud and on-premise infrastructure platforms
· Strong process mapping skills
· Strong analysis skills
· Identification of use cases
· Technical understanding of infrastructure technologies
· Experience of working closely with IT developers/engineers and operational teams
· Root cause analysis skills
· Ability to optimise processes and maximise efficiency
· Strong stakeholder engagement and communication skills
· Confident at presenting what they are working on
· Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate
· Accountability for deliverables and proven track record of delivering on schedule
· Good time management
· Must be self-sufficient; able to deliver quality output without supervision
· Proficient in MS Excel, Visio, Confluence
Resolve client computer and account issues through troubleshooting, ticket management, network and server alert response, user support, and clear documentation while helping prevent recurring problems.
Provide day-to-day IT support to employees by troubleshooting Windows and macOS devices, preparing and tracking IT assets, and helping new joiners with device setup and account access.
Coordinate incident response across Global IT by managing triage, priorities, queues, escalations, and stakeholder updates while improving service quality and supporting major incidents.
Betreust und entwickelst die IT-Infrastruktur weiter, unterstützt Mitarbeitende im 1st- und 2nd-Level-Support und sorgst für sichere, verfügbare Systeme sowie reibungslose Rollouts und Migrationen.
Maintain and troubleshoot operational technology across rail systems, including networks, CCTV, passenger information equipment, workstations, and servers, while supporting design, testing, commissioning, and client requirements.
