The original mission of BJAK is we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.
Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, its the leading insurance platform in Southeast Asia.
Today, we are expanding ways to help people in the region — this includes spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day.
We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work. We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.
If you're this person, we'd love to talk to you.
What You'll Do
Provide day-to-day IT support to employees for PC and laptop-related issues
Troubleshoot common hardware and software problems (Windows / macOS)
Perform laptop and PC setup, reset, reformatting, and device handover
Support new joiner onboarding, including:
Laptop and device setup
Lark account creation and access support
Assist with IT asset management, including:
Tracking laptops and PCs in use
Cleaning up, formatting, and preparing unused devices
Maintain basic IT housekeeping to ensure devices are organised and ready for use
Respond to IT support requests in a timely and professional manner
Escalate more complex issues when required
Requirements
Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related fields
Experience in IT support, helpdesk, or desktop support roles
Comfortable supporting PCs and laptops (Windows and/or macOS)
Experience with:
Device setup, reset, and reformatting
Basic software and hardware troubleshooting
Familiar with collaboration tools and user account setup (experience with Lark is a plus)
Organized, hands-on, and willing to support day-to-day operational needs
Good communication skills and patience when assisting non-technical users
Good to Have
Experience supporting fast-growing or startup environments
Basic understanding of IT inventory or asset management
Exposure to onboarding/offboarding IT processes
Familiarity with basic IT documentation
Benefits
Do something meaningful - be part of a company improving financial access across ASEAN
Fast-moving, practical, and impact-driven work environment
International work environment with a flat organisation structure
Clear and hands-on role with real day-to-day impact
Great learning exposure across IT, HR, and operations
Competitive salary
Casual work attire
Coordinate incident response across Global IT by managing triage, priorities, queues, escalations, and stakeholder updates while improving service quality and supporting major incidents.
Betreust und entwickelst die IT-Infrastruktur weiter, unterstützt Mitarbeitende im 1st- und 2nd-Level-Support und sorgst für sichere, verfügbare Systeme sowie reibungslose Rollouts und Migrationen.
Maintain and troubleshoot operational technology across rail systems, including networks, CCTV, passenger information equipment, workstations, and servers, while supporting design, testing, commissioning, and client requirements.
Provide advanced IT service desk support by resolving escalated user issues, troubleshooting Windows and network environments, improving recurring problems, and guiding Level 1 technicians.
Own on-site IT support and office technology, assist colleagues across hubs, administer Okta access, and improve helpdesk knowledge and workflows through documentation and automation.
