IT Desktop Support Specialist - Fully Remote

Superior Executive and Legal Recruiting is conducting a confidential search for an IT Desktop Support Specialist on behalf of a well-regarded legal services company.

The Opportunity

Working alongside the company's Head of IT, you will be the first point of contact for technology needs across a fast-paced legal environment. You will keep attorneys and staff productive by resolving issues quickly, with the discretion that confidential client work requires.

Key Responsibilities

• Provide first-line remote support by phone, email, chat, and ticketing system, resolving or escalating issues promptly
• Configure, deploy, and troubleshoot laptops, peripherals, and mobile devices for remote users
• Support Windows, Microsoft 365, Active Directory, VPN, and video-conferencing tools
• Support legal technology such as document management, e-discovery, and time and billing applications
• Manage onboarding and offboarding: accounts, access, and equipment
• Reset passwords and manage multi-factor authentication under established security procedures
• Document solutions and maintain the knowledge base, following firm policies on confidentiality and data security

Qualifications

• 2+ years of desktop or help desk support experience; law firm or professional services background preferred
• Working knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems
• Strong troubleshooting skills and a patient, client-first communication style
• Sound judgment and a strong commitment to confidentiality
• Self-motivated, with a reliable home office and internet connection
• Preferred: legal technology experience, endpoint management (e.g., Intune), CompTIA A+ or Microsoft certifications