At Stefanini Group, we believe in the power of collaboration. We co-create innovative solutions in partnership with our clients, combining cutting-edge technology, artificial intelligence, and human creativity. We are at the forefront of solving business challenges, delivering real impact on a global scale.
By joining Stefanini, you become part of a global journey of transformation. We are committed to creating a positive impact not only on businesses, but also in the lives of our employees. If you are looking for an opportunity for professional growth in a company that values innovation, respect, autonomy, and partnership, you will find it here!
Join us and be part of the change!
Work Model: Hybrid (twice a week at Eusébio Matosso, São Paulo/SP).
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Nice to have (Differentials):
Lead and develop a team of legal product specialists, driving customer adoption, retention, and expansion while shaping engagement strategy, scalable processes, and product improvements.
Leads and coaches Customer Success Managers while shaping account strategies, improving customer experience, expanding relationships, and driving renewals, retention, and scalable service processes.
Leads and develops the Israeli Customer Success team, setting strategies and metrics to improve customer retention, satisfaction, expansion, and product adoption while partnering across go-to-market teams.
Leads and develops a team of Outcomes Architects, driving workflow adoption, customer value realization, renewal readiness, and expansion through coaching, operating cadence, and cross-functional partnership.
Leads Customer Success adoption and renewals, coaches the Professional Services Manager, and builds the operating rhythm and handoffs that help customers realize value and renew with confidence.
