🕒 5 days ago
Provide hands-on technical support by troubleshooting software and hardware issues, explaining product features, resolving customer and staff requests, and guiding users toward effective solutions and best practices.
IT Support Specialist (US Hours)
🕒 6 days ago
IT Ticket ManagementHelp Desk SupportTechnical TroubleshootingTicket Documentation
📜 Description
- Handle IT ticket intake, troubleshooting, and documentation with accuracy and clear communication.
- Listen to end users, understand their concerns, and guide issues toward effective resolution.
- Provide approachable, empathetic support that builds trust and reduces user frustration.
- Maintain a positive, solution-focused approach during routine and challenging support scenarios.
- Work independently and collaboratively, adapting to shifting priorities and supporting teammates.
🛠️ Requirements
- 1-3 years of hands-on experience in Help Desk or technical support operations. Able to support US hours.
- Basic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)
- Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices. Fundamental awareness of networking and security impact.
- Ability to triage and troubleshoot issues using a structured, methodical approach.
- Demonstrate professional, empathetic communication when supporting employees and team members alike.
Full job description
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.
We are looking for an IT Support Specialist who can work US hours. Our Software & Technology teams build scalable, reliable, and cutting-edge software to propel Spreetail to being a top e-commerce company. We are seeking motivated individuals who are passionate about learning new technologies and building software to build a monster e-commerce company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com. This is a remote position and requires candidates to have an available work-from-home setup Desktop/Laptop system requirements: - 4th generation or higher, at least Intel i3 or equivalent processor; - at least 4GB RAM; - Windows 10 and above or MAC OSX operating system - You are required to provide your own dual monitors A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection) PC Headset A high-definition (HD) external or integrated webcam with at least 720p resolution. Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent. #LI-RemoteHow you will achieve success:
- Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution.
- Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust.
- Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem‑solving.
- Maintain a positive, solution‑focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience.
- Collaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed.
What experiences will help you in this role:
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