Senior Customer Care Engineer

Who are we?

We are a globally expanding software technology company that helps brands communicate more effectively with their audiences. We are looking forward to expand our people capabilities and success in developing high-end solutions beyond existing boundaries and establish our brand as a Global Powerhouse.

What is the role?

We are looking for a Senior Customer Care Engineer to take part in our Customer Care team. You will play a critical role in the success of our customers by providing best-in-class support, and acting as a liaison between the customer and various internal teams in order to resolve inbound inquiries in a thorough and efficient manner.

What you’ll be responsible:

• Developing relationships with customers, answering their questions via e-mail, phone and helpdesk application,
• Communicating requests which comes through customers to the relevant departments,
• Providing the first point of contact for all client inquiries, support requests, and issue resolution,
• Becoming an expert in all products and take advantage of opportunities for continuous learning,
• Providing ideas, suggestions to promote process and quality improvements,
• Provide application support for our products

We are looking for a passionate talent who has;

• University degree in a related field (Preferably Computer Programs, Mathematics, Electrical, and Electronics or Computer Engineering),
• Min. 5 years of working experience
• Customer-oriented with strong communication skills,
• Ability to learn quickly and think creatively,
• Ability to work effectively independently and within a team environment,
• Strong analytical, problem solving and customer support skills required,
• Basic database and SQL knowledge,
• Basic HTML knowledge,
• Good command of both written and spoken English,
• Experience in the digital and marketing tech environment is preferable.
• Willingness to works shift pattern essential and occasionally work weekends

Join our team!