🕒 9 days ago
Own Level 1 and Level 2 product support cases from initial report through resolution, troubleshooting enterprise systems and cloud environments while working directly with customers and internal teams.
Associate Principal Technical Support Engineer
📅 Jun 17
Cloud PlatformsAWSAzureKubernetes
📜 Description
- Debug and resolve break-fix issues, providing Level 4 support within agreed service levels.
- Automate detection and prevention of SLA breaches, outages, and customer-impacting issues.
- Configure monitoring platforms, actionable alerts, and automated procedures.
- Manage Incident, Service Request, Change, and Problem processes for the services area.
- Report on cloud platform health and the effectiveness of automation and incident prevention.
- Maintain system configurations and support documentation; collaborate with business and DevSecOps teams.
🛠️ Requirements
- 10+ years Experience in a Software Support role.
- Strong understanding of Cloud offerings - AWS or Azure preferred
- Kubernetes, Applications, APIs)
- Database : Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)
Full job description
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Security & ComplianceThis role requires adherence to Saviynt’s information security and privacy policies and procedures, including annual security training.
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
WHAT YOU WILL BE DOING
WHAT YOU BRING
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