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Support Engineer

📅 Sep 10, 2025
LinuxNetworking FundamentalsBashPython

📜 Description

  • Participate in Support's on-call rotation and ensure technical customer issues are serviced to contractual SLA.
  • Create technical content to capture best practices, including documentation and knowledge base articles.
  • Grow customer relationships through trusted advice in delivering Roboflow support obligations.
  • Collaborate with Sales and Solutions Architects to ensure continuity across the customer journey.
  • Stay current with the latest product features and releases while actively contributing to the evolution of support processes.

🛠️ Requirements

  • 5+ years experience with Linux and Networking Fundamentals (VPN, SSH, firewalls).
  • Proficiency in scripting using Bash and Python.
  • Ability to rapidly diagnose issues across various layers, from customer data input to model inference performance.
  • Knowledge of CV/ML pipeline practices to diagnose customer issues across data, training, and deployments.

Benefits

  • $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
  • Cover up to 100% of your health insurance costs for you and your partner or family
  • Equity in the company so we are all invested in the future of computer vision
  • Learn all about computer vision
  • Vision
Twilio

Technical Account Manager

Twilio👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Technical Account Manager at Twilio, you will provide designated technical support to strategic customers, resolving complex issues and delivering proactive guidance to enhance their experience with Twilio technologies.

Technical SupportCustomer Relationship ManagementRestful APIsJava
Twilio

Technical Account Manager 3

Twilio👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Technical Account Manager at Twilio, you will provide dedicated technical support to strategic customers, resolving complex issues and delivering proactive guidance to enhance their experience with Twilio technologies.

Technical SupportCustomer ServiceRestful APIsJava

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