🕒 9 days ago
Manage healthcare admissions enquiries by screening prospective clients, verifying insurance eligibility, maintaining accurate records, and guiding people through intake and follow-up.
Call Centre Agent
📅 Oct 9
Inbound And Outbound CallingCustomer Query ResolutionCRMDialler Systems
📜 Description
- Handle inbound calls and resolve queries.
- Make outbound follow-up calls as needed.
- Record call outcomes accurately in the CRM.
- Follow scripts and compliance requirements.
- Meet quality and call-handling targets.
🛠️ Requirements
- Experience in a call centre or phone-based role
- Clear spoken English with a professional manner
- Experience using a CRM or dialler system
- Typing speed and accuracy
- Able to work 09:00-17:00 UK time (11:00-19:00 SAST)
- Experience with Five9, Aircall or similar
- Experience in sales or collections calls
- Previous work with UK customers
✨ Benefits
- Fully remote work from anywhere in South Africa.
- Stable, full-time role with a UK employer.
- Friendly, supportive team.
- Room to grow as the business grows.
Full job description
Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You will own inbound and outbound calls for a UK business.
Role overview
You will handle inbound and outbound calls for a UK business, giving callers a clear, helpful and professional experience. This is a full-time, 100% remote role for South African talent, working UK hours: 09:00-17:00 UK time (11:00-19:00 SAST).
Key responsibilities
- Take inbound calls and resolve queries
- Make outbound follow-up calls where needed
- Record call outcomes accurately in the CRM
- Follow scripts and compliance requirements
- Meet quality and call-handling targets
What you'll need
- Experience in a call centre or phone-based role
- Clear spoken English with a professional manner
- Experience using a CRM or dialler system
- Typing speed and accuracy
- Able to work 09:00-17:00 UK time (11:00-19:00 SAST)
Nice to have
- Experience with Five9, Aircall or similar
- Experience in sales or collections calls
- Previous work with UK customers
What's on offer
- Fully remote work from anywhere in South Africa
- A stable, full-time role with a UK employer
- Clear expectations and a friendly, supportive team
- Room to grow as the business grows
About Remote Recruitment
Remote Recruitment connects talented South Africans with UK businesses that want reliable, motivated remote team members. We match you carefully, support you through the hiring process and stay in touch once you start, so you can settle in with confidence.
Apply with your CV and a short note on why this role suits you. Remote Recruitment welcomes applications from all suitably capable candidates.
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