Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly.
Responsibilities:
Requirements
Training Provided:
Support customers in Mandarin and English across calls, live chats, and email, resolving inquiries and issues while coordinating with internal teams and sharing feedback to improve the customer experience.
Support airline customers with travel-related questions and requests through phone and chat, resolve issues efficiently, document interactions, and follow established procedures and quality standards.
Own complex customer support issues, lead troubleshooting during high-priority incidents, guide junior staff, improve support processes, and coordinate escalations with Engineering, Product, and Customer Success.
Monitor and evaluate customer support interactions, coach agents against quality standards, analyze service metrics, and identify process improvements that strengthen customer satisfaction and service delivery.
Support customers in deregulated energy markets by resolving enrollment, billing, payment, and usage issues while improving retail energy operations and customer experience.
