Administer, install, configure, and maintain IBM AS400 hardware and software, including networked devices, journaling, and IBM iAccess.
Develop and document backup, restore, performance-tuning, and interface-configuration processes.
Test operating system and application releases, deploy patches, and tune system performance and files.
Implement application security groups and levels and follow IBM iSeries control and change-management processes.
Lead technology upgrade and enhancement projects and monitor source-code and version-management practices.
Troubleshoot performance issues, support employees, and maintain compliance with IT regulations and processes.
🛠️ Requirements
Extensive knowledge about AS400 hardware and software, including AS400 Security Management, Communications, Operating System Upgrades, and PTF deployment
Technical capacity
Communication proficiency
Organizational Skills
Thoroughness
Problem Solving/Analysis
Able to work within a team
Full job description
JOB DESCRIPTION
Administering daily the IBM AS400, including its hardware and software
Assisting in maintaining, installing, and configuring all of IBM AS400’s hardware and software, including its networked devices, journaling, and IBM iAccess software
Developing and documenting processes for system utilities, including backup/restore, performance tuning, and configuration of interface
Testing AS400 operating system and application software releases and repairs in the development/test and production environments; load application software patches; performance and file tuning utilities
Implementing certain application security groups and levels
Understanding the internal control and change management processes of IBM iSeries
Leading projects concerned with upgrading and enhancing new or existing technology solutions
Monitoring source code/versioning management function concerning technical management guidelines
Directing performance tuning and troubleshooting
Providing technical support to employees
Maintaining compliance to all IT regulations and processes
Requirements
QUALIFICATIONS
Extensive knowledge about AS400 hardware and software, including AS400 Security Management, Communications, Operating System Upgrades, and PTF deployment
Administer Linux servers, networks, and cloud-based distributed systems, maintaining infrastructure availability, performance, and security while troubleshooting issues and implementing reliable solutions.
Troubleshoot and resolve technical issues for enterprise clients using a cloud-based data security platform, managing Zendesk tickets, guiding client IT teams, and sharing insights to improve support and product experience.
Provide email and chat support for VPS and trading-platform users, troubleshoot technical issues, protect customer data, and coordinate with developers while maintaining strong customer relationships and service KPIs.
Own and support File & Print services, troubleshooting printer, file server, shared drive, and SharePoint access issues while handling escalations, incidents, and service documentation.
Own and improve the employee support experience by resolving complex identity, access, and device issues while building self-service, AI-assisted automation, and reliable processes that reduce tickets.
