🕒 6 days ago
Own and grow a portfolio of existing customer accounts by protecting renewals, closing expansion opportunities, and building customer relationships, with a path to larger accounts as the business scales.
Key Account Lead
🕒 7 days ago
Key Account ManagementCustomer Relationship ManagementCustomer RetentionAccount Growth
📜 Description
- Build trusted relationships with major clients and support customer retention.
- Understand key customer needs and requirements.
- Propose solutions that meet customer objectives and grow existing accounts.
- Coordinate communication between key customers and internal teams.
- Resolve customer issues and complaints to maintain trust.
- Prepare progress reports and forecasts using key account metrics.
🛠️ Requirements
- Bachelor's degree in Business, Commercial, Marketing, Finance, or related field.
- Minimum of 2 years of experience in commercial account management preferably in fintech, telecom operator, OEM, Key phone distributors, financial services, or related fields.
- Advanced Excel Knowledge and Google tools.
- Strong customer management skills with a proven track record of successful customer retention and growth.
- Excellent communication, persuasion, and negotiation skills, as well data analysis for strategic decision-making, proactive problem-solving.
- Ability to work independently and collaboratively in a continuous change and the dynamic market environment, delivering quick and effective results and solution
✨ Benefits
- Health insurance for the employee and immediate family members.
- Home office equipment
- Wellness benefits
- 30 days of vacation.
- $2,000 USD annual co-working and travel benefit.
- $2,000 USD annual professional development benefit.
- Catered Lunches
Full job description
The Key Account Lead will be responsible for promoting, building and maintaining strong relationships with key partners by achieving high levels of customer satisfaction and designing strategies aimed at driving account growth and profitability.
Key Responsibilities
Qualifications
Benefits
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