Associate Account Manager

Associate Account Manager

➡️ Excited by owning a portfolio of innovative life sciences clients where you drive renewals while uncovering strategic growth opportunities?

➡️ Motivated by building trusted, long-term partnerships with R&D leaders and becoming their go-to advisor?

➡️ Thrive in commercial conversations — from QBRs to negotiations — where delivering value directly fuels retention and expansion?

➡️ Ready to make an impact at a high-growth, AI-driven SaaS company where customer success and revenue growth go hand in hand?

Role Summary:

As an Associate Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the legal, government, education and consumer goods verticals. This position is at the heart of building lasting relationships, driving renewals, and uncovering opportunities for expansion. You’ll collaborate with some of the world’s leading innovators ensuring they derive maximum value from Patsnap’s solutions while achieving your retention and growth targets. If you thrive in a fast-paced, dynamic environment, are customer-obsessed, and have a passion for innovation and life sciences, this role is your opportunity to make an impact!

This is a hybrid position in our Toronto office with the expectation to work from the office on Wednesdays. You are welcome to work out of the office more often if you wish!

Want to see the platform you'd be representing?
Check out this short overview:

Who are we?

Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.

We have a vibrant and diverse team with offices in Singapore, Toronto, London, Shanghai and remote teams based in US. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

What You’ll Be Doing:

• Manage relationships within a portfolio of clients in the legal, government, education and consumer goods sectors.

• Drive renewals and achieve quarterly expansion targets.

• Build trusted relationships with multiple stakeholders across customer organizations.

• Lead account reviews, track customer objectives, and ensure value realization across teams.

• Identify risk areas and develop retention strategies.

• Accurately forecast both renewals and expansion on a 90 day rolling basis.

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

• Collaborate with cross-functional teams (Sales, Product, and etc) to deliver exceptional client experiences.