🕒 yesterday
Support NHS staff by resolving questions and problems, onboarding new practices, managing user accounts, creating helpful support content, and sharing customer insights to improve products and scale service nationwide.
Customer Support Specialist (Polish Speaker)
🕒 yesterday
📍 🇱🇹 Vilnius - Hybrid🎹 Mid-level🛟 Customer Support Specialist📢 🇵🇱 Polish Required📢 🇬🇧 English Required💼 Full-Time
Customer SupportSupplier SupportPolishEnglish
📜 Description
- Respond to supplier queries by phone and email, providing timely and accurate support.
- Identify customer needs and help suppliers use platform features.
- Document technical issues and customer discussions in internal databases.
- Follow up to confirm technical issues are resolved.
- Troubleshoot supplier inquiries involving order processing, payments, and inventory.
- Improve supplier support processes and keep suppliers updated on solutions.
🛠️ Requirements
- Fluent Polish (native/near-native) in speech and in writing and proficient English in speech and in writing.
- Experience in customer support or a related field.
- Strong multi-tasking abilities.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Excellent communication and problem-solving skills.
- Proactive and results-oriented mindset.
- Startup (all-hands-on-deck) approach.
- Open mind and ability to quickly adapt.
- Understanding of cars and their parts would be an advantage.
✨ Benefits
- Private health insurance
- Employee stock option plan (ESOP)
- Learning budget for your personal and professional growth
- Commuting perks (covered parking or public transport to choose from)
- Everyday snacks and drinks
- Onsite gym
- Top-notch hardware and software
- The opportunity to work from anywhere up to 30 days per year
Full job description
WHO WE ARE
Ovoko is transforming Europe’s €30B+ used car parts market - a massive, fragmented industry still largely offline. We connect 7,000+ scrapyard owners, car parts sellers and dismantlers with millions of buyers through our marketplace, SaaS and logistics platform, making it effortless to trade parts across borders. With over 42 million parts listed, we’ve grown into one of Europe’s fastest-scaling e-commerce companies, but the real opportunity lies ahead, as we build a real category-defining platform worldwide.
ABOUT THE ROLE
We are seeking a dedicated and customer-oriented Customer Support Specialist to join our dynamic team. In this role, you will be responsible for providing exceptional support to our valued suppliers, ensuring smooth operations and resolving any issues that may arise.
This role is based in Ovoko Vilnius HQ and employees are expected to work onsite at least four days per week.
IN THIS ROLE YOU WILL
WHAT WE ARE LOOKING FOR
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