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Support loan and mortgage customers through the application process, resolve queries, document issues and feedback, and track customer experiences across support channels and CRM systems.

Loan OriginationUnderwritingCustomer SupportCustomer Communication

Coordinate loan-closing activities by supporting customers through application steps, answering questions, scheduling, and working with third-party vendors while tracking customer interactions and issues.

Loan OriginationLoan ClosingMortgage UnderwritingThird-party Vendor Coordination

Lead a mortgage back-end operations team handling loan processing, income and asset verification, compliance reviews, and customer support while improving performance, accuracy, and scalable procedures.

Mortgage OperationsLoan ProcessingLoan UnderwritingIncome Verification

Supports the Compliance Team by coordinating state licensing, testing processes against regulatory and company requirements, analyzing findings, and improving compliance management practices.

Compliance MonitoringCompliance TestingBusiness And Lending LicensingSQL

Handle customer and partner support for home-equity-backed credit products, completing welcome calls, resolving account and payment questions, investigating cases, and coordinating escalations across operational teams.

Customer SupportPartner SupportFinancial ServicesLending

Handle customer complaints and queries for credit card services, guide applicants through the application process, document issues and feedback, and track customer experiences across support channels.

Customer SupportComplaint HandlingCredit Card ServicesLoan And Mortgage Accounts

Coordinate loan-closing workflows by supporting customers through application steps, answering questions, scheduling, and tracking issues while working with third-party vendors and loan documents.

Loan OriginationLoan ClosingLoan Document HandlingTitle Knowledge

Deliver high-touch customer support for credit card accounts, resolving complex and sensitive cases end-to-end while handling fraud prevention, risk checks, and customer escalations.

Customer SupportFraud PreventionCredit Card AccountsMortgage Accounts

Lead and coach fraud operations analysts while overseeing daily workflows, complex case escalations, quality, and performance metrics. Improve fraud procedures and systems through data-driven initiatives and cross-functional collaboration.

Fraud OperationsTeam LeadershipAnalyst CoachingFraud Detection

Support customers applying for and using a credit card by resolving inquiries, guiding them through the application flow, documenting issues, and tracking experiences across support channels.

Customer SupportLoan And Mortgage Account HandlingDocument ReviewDocument Verification

Support customers applying for or using the Aven card by resolving inquiries, guiding them through applications, documenting issues, and tracking their experience across support channels.

Customer SupportLoan OriginationLoan UnderwritingMortgage Servicing

Review loan applications and supporting documents for fraud and underwriting standards, respond to customer queries, document issues, and help improve internal processes and customer experiences.

Fraud ReviewUnderwritingLoan ApplicationsMortgage Accounts

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