Sr. Analytics Manager

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. This posting is for an existing vacancy.

This role requires attendance in our office located at 134 Peter Street in Downtown Toronto 2x a week.

About the Job

As the Senior Manager of Analytics you will drive data-driven strategies and operational efficiencies across our global Restaurant Sales, Services, and Marketing teams. You will analyze complex datasets to uncover critical trends, model revenue opportunities, and translate operational data into strategic action plans for executive leadership. In this cross-functional role, you will partner closely with product, finance, and sales engineering teams to optimize reporting infrastructure and streamline business workflows. Your impact will directly guide executive decision-making and enhance the overall performance and growth of the organization.

Responsibilities

• Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions.
• Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights.
• Maintain and assure data quality in dashboards and reports for internal use.
• Align metrics used by Restaurant Sales Services and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth.
• Prepare & present data analysis for audiences including field sales, market channel owners and senior leadership.
• Call out abnormalities and trends in data to identify business opportunities and best practices.
• Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams.
• Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services and Marketing teams for process and system enhancement requests; drive process optimization and training.
• Build and maintain financial models, forecasts, and dashboards for various business scenarios.
• Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy.
• Improve Salesforce.com (SFDC) processes and data.

Minimum Qualifications

• 8+ years of professional experience in an analytics role, with a proven track record of using data to drive strategic recommendations.
• Proficiency in SQL, relational database management, and big data analysis and ability to see beyond the numbers to drive sound decision-making..
• Advanced proficiency with Excel/Google Sheets, including complex formulas, data modeling, and pivot tables.
• Excellent cross-functional communication and stakeholder management skills with experience presenting findings to executive leadership and detailing business processes, use cases, and business requirements
• Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills.
• Demonstrated experience defining metrics, developing customer/market segmentation frameworks and designing, measuring, and analyzing the impact of experimentation programs (e.g., A/B testing).

Preferred Qualifications

• Experience managing, mentoring, or leading team members within a data or operations environment.
• Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams.
• Familiarity with modern enterprise reporting tools such as Preset, Tableau, or similar business intelligence platforms.
• Proven track record of managing end-to-end project roadmaps and driving process optimization under tight deadlines. Willing to take on tough projects and be a peer leader in order to support growth.
• Experience within sales and revenue operations including the sales pipeline, preferred.
• Bachelor's degree in a quantitative field, business administration, finance, economics or equivalent practical experience.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $154,000 - $174,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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