🕒 5 days ago
Lead onboarding for new audit customers, guiding implementation plans from sales handoff through value realization while coordinating internal teams, mitigating risks, and documenting adoption and outcomes.
Senior Implementation Specialist
🕒 18 days ago
Project ManagementCustomer Relationship ManagementProduct AdoptionTroubleshooting
📜 Description
- Leads execution of a portfolio of projects with varying levels of complexity.
- Partners with cross-functional teams to ensure cohesive communication during implementations.
- Acts as a subject matter expert to guide customers through product adoption.
- Provides troubleshooting and support for customer implementations.
- Remains up to date on product changes and their impact on customer experience.
🛠️ Requirements
- 3+ years experience managing customer relationships or project management.
- Demonstrated ability to create excellent customer experiences.
- Awareness of project management practices and ability to meet deadlines.
- Experience training customers on product best practices.
- Ability to solve problems and explain resolutions clearly.
Full job description
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
This role is fully remote, offering you flexibility to work from anywhere within the UK.
Your new role
As a Senior Implementation Specialist, reporting directly to the Senior Manager, Implementation, you'll play a pivotal role in Olo's Customer Experience Team, helping to guide new and existing restaurant brands as they join the Olo Platform, or expand their tech stack. You will contribute to the evolution of Olo’s Engage Suite by leveraging your product and industry knowledge to support the unique goals and business processes of our customers. You'll also provide increasingly complex product expertise to customers, and collaborate with Project Managers, Technical Specialists, Product Managers, Support, and Leadership teams. You are experienced in standard implementations and upsells, have a focus on providing great hospitality, and are a model of the art of collaboration.
About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. Applicant Privacy Notice (United Kingdom)How You’ll Make An Impact
What Will Set You Up For Success
Other Requirements
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