Senior Technical Writer

Okta is seeking a technical writer who is passionate about creating and delivering developer-centered technical content for developer.okta.com. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content.

Reporting to the Manager of Technical Documentation, you will work closely with a global network of engineers, product managers, and developer success professionals to understand real-world use cases for identity and access management.

You will create practical technical content that guides Okta's broad technical community, including application developers and integration partners to adopt, integrate, and deploy our solutions successfully.

If you have a passion for learning new technologies and want to help us drive the adoption and reach of our products and platform, this is the place for you!

Location: Bengaluru, Karnataka, India

Work Mode: Hybrid (2 days Onsite per week)

Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment."

What you’ll be doing

• Design, develop, edit, and deliver accurate and effective developer documentation for Okta products.
• Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
• Follow our documentation guidelines to produce high quality documentation.
• Prioritize projects when working with multiple engineering teams.
• Collaborate with developers to review API documentation.
• Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.

What you’ll bring to the role

• Minimum 4 years relevant experience writing documentation for Cloud or Enterprise products.
• Bachelor’s degree or certificate in Technical Writing is preferred.
• Self-starter who thrives in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience writing SDK, CLI, or developer tools documentation.
• Experience writing developer documentation and release notes.
• Experience with Markdown, Visual Studio Code, Acrolinx, and source code control tools such as Git and GitHub.
• Familiarity working with Jira and Confluence.
• Good collaboration skills with the writers and cross-functional teams.

And extra credit if you have experience in any of the following!

• Strong ability to understand the application of security products in the real world and produce use case-based content.
• Knowledge of Okta or similar identity and access management solutions.
• Experience with DITA, OpenAPI, and any API management and publishing platform.
• Experience working in an Agile environment.

Education:
A Bachelor’s degree in Engineering, Information Systems, Technical Communications, or a related technical field.

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