🕒 14 days ago
Lead and optimize product and developer documentation by combining docs-as-code workflows, technical validation, in-app guidance, and AI-assisted content processes for accurate, user-focused documentation.
Senior Technical Writer
📅 Mar 9
Technical WritingDeveloper DocumentationAPI DocumentationSDK Documentation
📜 Description
- Design, develop, edit, and deliver accurate developer documentation for Okta products.
- Collaborate with Engineering, Product Management, QA, Support, and Information Development to ensure content quality and accuracy.
- Follow documentation guidelines and prioritize projects across multiple engineering teams.
- Review API documentation with developers.
- Analyze customer feedback to improve documentation depth, quality, and relevance.
🛠️ Requirements
- Minimum 4 years relevant experience writing documentation for Cloud or Enterprise products.
- Bachelor’s degree or certificate in Technical Writing is preferred.
- Self-starter who thrives in a fast-paced environment.
- Excellent written and verbal communication skills.
- Experience writing SDK, CLI, or developer tools documentation.
- Experience writing developer documentation and release notes.
- Experience with Markdown, Visual Studio Code, Acrolinx, and source code control tools such as Git and GitHub.
- Familiarity working with Jira and Confluence.
- Good collaboration skills with the writers and cross-functional teams.
- Strong ability to understand the application of security products in the real world and produce use case-based content.
✨ Benefits
- Well-being support
- Social impact opportunities
- Talent development and community connection
Full job description
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Okta is seeking a technical writer who is passionate about creating and delivering developer-centered technical content for developer.okta.com. We’re looking for a collaborative, creative team member who understands how to write clear, concise, and relevant content.
Reporting to the Manager of Technical Documentation, you will work closely with a global network of engineers, product managers, and developer success professionals to understand real-world use cases for identity and access management.
You will create practical technical content that guides Okta's broad technical community, including application developers and integration partners to adopt, integrate, and deploy our solutions successfully.
If you have a passion for learning new technologies and want to help us drive the adoption and reach of our products and platform, this is the place for you!
Location: Bengaluru, Karnataka, India
Work Mode: Hybrid (2 days Onsite per week)
Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment."
What you’ll be doing
- Design, develop, edit, and deliver accurate and effective developer documentation for Okta products.
- Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team to ensure quality and accuracy of content.
- Follow our documentation guidelines to produce high quality documentation.
- Prioritize projects when working with multiple engineering teams.
- Collaborate with developers to review API documentation.
- Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.
What you’ll bring to the role
- Minimum 4 years relevant experience writing documentation for Cloud or Enterprise products.
- Bachelor’s degree or certificate in Technical Writing is preferred.
- Self-starter who thrives in a fast-paced environment.
- Excellent written and verbal communication skills.
- Experience writing SDK, CLI, or developer tools documentation.
- Experience writing developer documentation and release notes.
- Experience with Markdown, Visual Studio Code, Acrolinx, and source code control tools such as Git and GitHub.
- Familiarity working with Jira and Confluence.
- Good collaboration skills with the writers and cross-functional teams.
And extra credit if you have experience in any of the following!
- Strong ability to understand the application of security products in the real world and produce use case-based content.
- Knowledge of Okta or similar identity and access management solutions.
- Experience with DITA, OpenAPI, and any API management and publishing platform.
- Experience working in an Agile environment.
Education:
A Bachelor’s degree in Engineering, Information Systems, Technical Communications, or a related technical field.
#LI-Hybrid
#P22406
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
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