MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.
In your role as an Automotive Parts Support Specialist for an international premium automobile manufacturer:
What we offer
MSX International | Automotive & Mobility Business Solutions
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Resolve customer questions, complaints, and buyer-seller disputes across chat, email, phone, and social media, using Japanese and English communication to deliver timely solutions and improve the customer experience.
Own customer support from inquiry to resolution across software licensing, billing, and account management, helping customers navigate subscriptions while improving support workflows and self-service resources.
Support families with bookings, billing, payments and subsidy enquiries by investigating issues, maintaining accurate records and delivering helpful service across phone, email and online chat.
Serve as the first point of contact for customers, resolving service issues, managing bookings and orders, coordinating with field teams, and supporting accurate records and customer satisfaction.
Manage customer support enquiries from first contact through resolution, investigating technical issues, guiding customers through screen-sharing sessions, and sharing product knowledge across teams.
