Customer Experience Team Member, Camberley, Hybrid

Company Description

Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today’s children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.

Job Description

🌟 Join Our Team - We're Hiring! 🌟

• Hours: Monday to Friday, 9:30am to 6:00pm 

• Pay: £13.50 per hour

• Location: Hybrid (2/3 days office/hybrid working; must live within close proximity to our Camberley office: Priory Court 1, Tuscan Way, Camberley, GU15 3YX.

Help families navigate the moments that matter.

As a Customer Experience Team Member, you'll be the first point of contact for families across the UK supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.

This is more than a customer service role. You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.

Why join us?

• Hybrid working arrangement
• Varied role across phone, email, online chat and administration
• Supportive team culture with ongoing coaching and development
• Meaningful work helping families access quality care and education

What you'll do

• Assist families with billing, payments, bookings and subsidy enquiries
• Respond to calls, emails and online chat enquiries
• Investigate and resolve customer issues
• Maintain accurate records across multiple systems
• Deliver exceptional customer experiences on every interaction

About you

We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.

You'll bring:

• Customer service experience in a contact centre, collections, hospitality, retail, education, or similar environment
• Excellent communication skills
• Strong problem-solving ability and attention to detail
• Confidence working across multiple systems
• Empathy and professionalism when handling sensitive matters

We’re JAG — and we believe every child deserves to feel safe, inspired, and full of joy!

Every day, our passionate teams across the UK make a real impact in children's lives. If you're ready to help kids learn, grow, and have fun, we'd love to meet you.

🛡️ Please note: We’re committed to the safety and wellbeing of all children in our care. All roles require an Enhanced DBS check, Children's Barred List Check, and are exempt from the Rehabilitation of Offenders Act 1974. Appointment is subject to satisfactory DBS and suitability checks. As part of our safeguarding and due diligence procedures, online searches may be undertaken in relation to shortlisted candidates.

▶️ Learn more about us: Watch our video

 

#JAGL

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Additional Information