Manage customer support enquiries from first contact through resolution, investigating technical issues, guiding customers through screen-sharing sessions, and sharing product knowledge across teams.
Build and prove an AI-powered outbound engine for the UK legal market, creating qualified pipeline through targeted research, automation and data-led campaigns, then document the playbook and lead SDRs as the team grows.
Own product strategy and delivery for new SaaS products, including AI-powered capabilities, from customer discovery and roadmap planning through launch, adoption, and ongoing improvement.
As a Product Manager, you will drive product strategy, manage feature development, and deliver AI-powered solutions while collaborating with cross-functional teams and stakeholders.
Provide first-line support for legal accounting software by investigating customer issues, managing ticket priorities, resolving queries across chat, email, phone, and screenshare, and coordinating escalations.
As a Customer Support Analyst, you will provide effective support to Actionstep customers by troubleshooting issues, managing inquiries, and collaborating with teams to enhance the customer experience.
The Strategic Finance Analyst plays a key role in core FP&A activities, focusing on forecasting, profitability analysis, pricing strategies, and commission calculations to support business decisions.
The Strategic Finance Analyst plays a key role in the Finance team, focusing on FP&A tasks such as forecasting, profitability analysis, pricing strategy, and commission calculations.
As a Customer Development Manager, you'll cultivate relationships with law firm customers in ANZ, driving value through upselling and cross-selling while ensuring customer satisfaction.
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