Manager, Customer Experience

About MoonPay

MoonPay is for builders with something to prove.

This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. 30M+ customers and 500+ ecosystem partners run on us. Licensed in the U.S. Regulated across the UK, EU, Canada, and Australia.

AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters.

You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together.

The bar is high. The pace is real. We're building for what's next, for humans and agents.

Recent recognition:

Forbes' America's Best Startup Employers 2026 .
2nd in Crypto Services on Fortune's inaugural Crypto 100
The Sunday Times Best Places to Work two years running

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.

About MoonPay MoonPay is for builders with something to prove. This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. 30M+ customers and 500+ ecosystem partners run on us. Licensed in the U.S. Regulated across the UK, EU, Canada, and Australia. AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters. You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together. The bar is high. The pace is real. We're building for what's next, for humans and agents. Recent recognition: Forbes' America's Best Startup Employers 2026 . 2nd in Crypto Services on Fortune's inaugural Crypto 100 The Sunday Times Best Places to Work two years running Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot. Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot. Benefits & Perks 💡 💰 Competitive salary package 🤝 Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay 📈 Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards 🚀 Moonshot award: we honor exceptional impact. 20 employees a year, each earning a $250,000 equity grant 📊Pension: employer contributions from day one 🎁Employee referral program: refer great people, earn 10K in USDC 🏝 Flexible Time Off: choose when to work and when to switch off 🔋Recharge Period: end-of-year company-wide time off to rest and reset 🎂 Birthday leave: take the day off to celebrate you 🍼 Enhanced parental leave: more time with family, no second thought 🌍 Hybrid working schedule: work fully remotely or from your nearest Moonbase 🚆(Netherlands only) Commuter benefits: public transport to and from the office 🩺 Private healthcare benefits: to protect you and your loved ones 🧘 Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership 🤖 Enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever's next 🍱 Lunch credit: meals covered on the days you're in the office 🪑 Home office setup allowance: build the home office of your dreams 👛 Remote working allowance: those working fully remotely get a little extra for utilities 🌕 Monthly product budget and zero-fee crypto transactions 📚 $1,000 Annual training budget: we support your learning journey 🎯 High Potential Program: structured development, mentorship, and stretch opportunities ✈️ Regular remote company offsites: high-impact in-person sessions and hackathons 🚲 (Ireland only) Cycle to Work scheme: tax-efficient bike, gear, and safety kit 🔌 (UK only) EV Salary Sacrifice: lease an electric vehicle through pre-tax salary