Senior Solutions Engineer

About Mia Labs

Mia is the AI communication platform for car dealerships. We answer and act on every inbound call, text and web lead so dealers stop losing service appointments and sales to voicemail. Franchise dealers and some of the largest dealer groups in the country run on Mia.

About The Role:

We're looking for a Senior Client Software Engineer to join our Client Solutions Engineering team. This is a high-ownership role that blends product engineering, integrations work, and hands-on client problem-solving. You'll build and maintain the systems that connect Mia to dealership platforms (DMS, service schedulers, CRMs), own production changes end-to-end, and occasionally sit across the table from dealer groups to launch and troubleshoot in real time.

What You'll Do

• Design, build, and ship features across our platform, including our third-party integrations and internal tooling that makes the rest of the company faster.

• Own production changes end-to-end: scope the work in Jira, drive peer and lead review, and verify results in production.

• Respond to production alerts and incidents, diagnose root causes, and fix fast — all while keeping impacted clients informed.

• Support dealer onboarding and launches: collaborate with Account Managers and dealer group personnel to set up integrations, make changes to phone systems, and test the product ahead of go-live.

• Partner directly with client-facing teams (sales, account management) as an escalation point — jumping on client calls when needed and helping teammates navigate tough technical conversations.

• Represent engineering with clients: occasional on-site visits and presentations to dealer groups during pilots and rollouts.

• Improve how the team works — contribute to the creation and rollout of better procedures, safer change processes, and tooling that prevents mistakes rather than just fixing them.

What We're Looking For

• 5+ years of professional software engineering experience with strong Python fundamentals and relational database experience (PostgreSQL preferred).

• Experience building and supporting third-party API integrations, ideally in a B2B SaaS environment.

• Comfort operating in a live-ops environment: on-call / alert response, careful change management, and verifying your own work.

• Strong communication skills — you can explain technical issues to non-technical clients and internal teams with patience and clarity.

• Bias toward ownership: you follow issues through to resolution and keep stakeholders posted along the way.

• Willingness to travel occasionally for on-site client visits.

• Use AI to code — Claude Code, Cursor, Copilot, or equivalent. This is how we work.

Nice to Have

• Automotive retail / dealership software experience (DMS, service scheduling, CRM platforms).

• Cloud infrastructure experience (Azure preferred).

• Experience with frontend development using TypeScript and React.

• Experience working with AI/LLM-based products, including prompt management workflows.

Why Mia

• Equity participation through stock options.

• Fully paid health, vision & dental insurance for employees.

• Flexible PTO and hybrid schedule (3 days / week in downtown Austin).

• Free lunches, parking stipend provided, team events, and a casual, but get things done culture.

Compensation

• Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Our Commitment

At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.

Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.

Mia is an EVerify employer.