Customer Support Representative
Support customers with ticket purchases, payments, account access, and event questions across phone, email, and chat, resolving issues with empathy before, during, and after live events.
The Customer Service Manager oversees customer service operations, develops service policies, trains team members, and uses customer feedback to improve service delivery and satisfaction.
Support customers with ticket purchases, payments, account access, and event questions across phone, email, and chat, resolving issues with empathy before, during, and after live events.
Own customer queries, complaints and escalations, lead conversations on complex cases, coordinate with internal teams to reach resolution, and keep customers informed while identifying service improvements.
Own customer queries, complaints and escalations from first contact through resolution, leading customer conversations, coordinating internal teams and identifying recurring issues to improve service.
Support guests and partners across phone, email, and messaging by resolving inquiries, owning customer issues, and improving service processes across Agodaβs travel products.
Support customers across email, phone, and live chat by processing orders, resolving queries, coordinating returns and deliveries, and helping create a smooth, positive customer experience.