About the Role:
The Sr. Director, People Solutions leads the technology, data, and operational backbone of the People function. This leader owns three connected areas: our HR systems (Workday and the applicant tracking system), People Analytics, and People Operations. The goal is a seamless employee and manager experience, reliable data, and insights that inform business decisions.
You will set the strategy and roadmap for People technology, build a culture of data-driven decision-making, and ensure core HR processes run accurately, compliantly, and efficiently as the company scales. This is a key role and thought partner to the CPO and the People leadership team.
People Systems (Workday and ATS)
Own the vision, roadmap, and governance for Workday HCM (and any additional modules such as Recruiting, Compensation, Talent, Learning, or Absence) and the ATS.
Lead system configuration, releases, and optimization, including Workday’s twice-yearly releases, testing, change management, and communications.
Partner with IT, Finance, Security, and Legal on integrations, data privacy, access controls, audit readiness, and SOX or other compliance requirements.
Manage vendor relationships, contracts, budgets, and performance, and evaluate new tools in the HR tech ecosystem.
Drive adoption and user experience improvements through automation, self-service, and process simplification.
Develop and implement a comprehensive strategy for utilizing AI tools to enable the People team.
People Analytics
Build and lead the People Analytics function: workforce planning, headcount and attrition reporting, DEI metrics, engagement and talent analytics, compensation analysis, and recruiting funnel metrics.
Establish a single source of truth for People data, with clear definitions, data quality standards, and governance.
Deliver dashboards and executive-level reporting that translate data into actionable insights for the CPO, executive team, and Board.
Develop predictive and advanced analytics capabilities, such as retention risk and workforce modeling, as the organization matures.
People Operations
Oversee core People Ops processes: onboarding and offboarding, employee lifecycle transactions, HR data administration, employment verification, immigration and mobility support (as applicable), and policy administration.
Ensure compliance with federal, state, and international employment regulations and reporting requirements.
Define and monitor service levels, case management, and continuous improvement for the People service model.
Standardize and scale processes to support growth, acquisitions, and organizational change.
Leadership
Lead, coach, and develop a team across systems, analytics, and operations.
Serve as a member of the People leadership team, contributing to enterprise People strategy, planning, and budgeting.
Build strong partnerships across the People Team and other Corporate functions.
10+ years of progressive experience in HR operations, HR technology, People analytics, or related areas, including 5+ years leading teams.
Deep, hands-on expertise with Workday HCM, including configuration, reporting, security, and release management.
Experience managing an ATS (e.g., Greenhouse, Lever, iCIMS, Workday Recruiting) and its integrations.
Demonstrated success building analytics capabilities and presenting insights to senior executives.
Strong understanding of HR processes, employment compliance, and data privacy requirements.
Proven ability to manage large cross-functional projects, vendors, and budgets.
Excellent communication skills, with the ability to explain complex technical and data concepts to non-technical audiences.
Workday certification(s) or equivalent depth of experience.
Experience with BI and analytics tools (e.g., Tableau, Power BI, Workday Prism, Visier) and working knowledge of SQL.
Experience scaling People Operations/HRIS in a high-growth or multi-country environment.
Bachelor’s degree in HR, Business, Information Systems, Analytics, or a related field. Master’s degree or HR certifications (SHRM, HRCI) a plus.
Leads People strategy in partnership with the CEO and executive team, shaping organizational design, workforce planning, leadership development, recruiting, and scalable people programs while overseeing the People and Recruiting teams.
Leads People Operations service delivery and a team, using AI, automation, and predictive insights to improve employee experience, streamline HR workflows, and deliver measurable efficiency and risk improvements.
Direct People Operations programs for client organizations, advising on team effectiveness, organizational design, employee relations, benefits, and workforce planning while building practical systems for evolving teams.
Leads global People Operations and Talent Acquisition Operations, building scalable employee and candidate lifecycle processes, service standards, controls, and team capabilities while improving experience, compliance, and operational.
Leads People Operations systems, data governance, payroll controls, and employee lifecycle workflows while modernizing HR technology and using AI and automation to improve accuracy, self-service, and operational capacity.
