The Role
As Customer Success Manager, you own the relationship with our customers once the contract is signed, especially our largest accounts. You guide them through onboarding, stay their go-to contact, and make sure every request gets a fast, reliable answer.
You don't need to be an engineer. You work closely with our technical Customer Success team, who handle the deep infrastructure issues, while you keep customers informed and happy.
What You'll Do
Own the customer relationship after signing, with a focus on our largest accounts
Guide customers from signed contract through onboarding
Be their consistent point of contact at Lyceum
Respond quickly to requests and issues, and make sure each one is followed up
Build trust through regular, proactive communication
Coordinate with our technical Customer Success Team and be responsible for building the customer success function
Make sure our customers are satisfied and keep growing with us
What We're Looking For
Strong technical understanding, ideally a university degree in Computer Science or similar
High sense of urgency, don't keep customers waiting
A professional, credible presence with customers
Strong written and verbal communication in English, German is a plus
Bonus Points
Previous experience in customer success or account management
Previous experience in fast-moving startup environments, ability to adjust quickly and take ownership
Exposure to B2B tech, SaaS or cloud customers
Outstanding team: Work with some of the best engineers in the world, coming from hedge funds, big tech, AI startups and top universities
Once in a lifetime opportunity: Early-stage company in the fastest-growing market in the world
Ownership: Shape how European AI companies access GPU compute
European mission: Build sovereign, GDPR-compliant AI infrastructure for the next generation of deep-tech
Own the post-sale customer journey for MCP Manager, guiding enterprise customers through onboarding, adoption, support, renewals, and expansion while building scalable success processes and sharing customer insights.
Own customer onboarding and engagement, lead product demos and quarterly business reviews, and help customers realize value from Legal 500 data products while sharing insights across sales, account management, and product teams.
Own relationships with major merchant partners, serving as their primary support contact, resolving escalations, coordinating internal teams, and turning partner feedback into service and product improvements.
Guide construction clients through Fieldwire deployments, training, workflow integration, and ongoing platform adoption while managing customer relationships and sharing feedback to improve the product.
Own clinic and health system accounts from implementation through ongoing use, driving enrollment, adoption, and satisfaction while building repeatable onboarding processes and proactive customer success practices.
