Lexroom is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom.
We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome.
Our next goal? Become Europe's most-used legal product.
Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.
At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.
Act as a trusted advisor for Lexroom's customers in Italy and Germany managing support requests across chat, email, calls, and proactively engaging with them to drive product adoption and satisfaction.
Own the full resolution flow: triage, prioritize and resolve tickets, run regular check-ins and feedback sessions, and escalate complex cases to the right internal team.
Act as the voice of the customer internally — feeding insights back to product and other teams to improve processes, reduce churn, and shape the roadmap.
You are fluent in Italian and in French — native speaker preferred, C1/C2 welcome.
You have fluent English: you're comfortable reading documentation and understanding spoken English.
You have 0-2 year of experience in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar).
You are familiar with sales or customer support tools (Intercom, Notion, etc.), and you pick up new tools quickly.
You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.
You're based in Milan or open to relocating (relocation support evaluated case by case).
Bonus: You have a law degree (not mandatory but a plus).
An Exceptional Team
At Lexroom, you’ll work alongside top talent in tech and legal AI.
Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.
You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.
We hire exceptional people to make a difference—and we give them space to lead.
Your work will shape the future of legal technology and set new standards for the field.
Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects.
We value excellence and share success:
Annual Salary Range: €25,000 - €35,000 OTE
Equity Package: Align your growth with the company’s long-term success.
Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
Health Insurance: Comprehensive coverage to ensure peace of mind.
Meal Vouchers: Daily support to make your lunch breaks easier.
Performance Bonuses: Rewards tied directly to measurable results.
Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.
At Lexroom, ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.
Activate products and services, analyze and categorize URLs, route customer inquiries, and coordinate technical deliveries and migration communications to provide accurate, empathetic customer support.
Resolve customer queries, complaints, and buyer-seller disputes across chat, email, phone, and social media, delivering empathetic support while sharing customer feedback to improve the overall experience.
Resolve buyer and seller queries, complaints, and disputes across chat, email, phone, and social media, delivering timely, empathetic support and sharing customer feedback to improve the experience.
Atenda clientes no pós-venda pelos canais de e-mail, chat, WhatsApp ou telefone e via CRM, resolvendo demandas com qualidade e eficiência para oferecer uma experiência acolhedora e resolutiva.
Resolve merchants’ payment, technical, and account issues across support channels, partnering with internal teams and educating merchants to improve their experience with the platform.
