Leads the development and optimization of customer success service offerings across Professional Services, Technical Success, and Support, using customer insights, performance metrics, and cross-functional governance to improve adoption.
Leads strategy, roadmap, and adoption for ZPA platform initiatives, delivering infrastructure capabilities that improve scalability, resiliency, operational efficiency, and customer outcomes across enterprise environments.
Provide expert second-line support for complex security and network issues, partnering with Engineering to resolve customer escalations, improve products, and strengthen troubleshooting practices across the support team.
Provide first-line support for Cornerstone OnDemand and Letter AI while building AI agents, automations, and prompt libraries to streamline enterprise support workflows and improve the digital employee experience.
Develop early-stage sales pipeline by researching and prospecting target organizations, qualifying inbound and outbound leads, scheduling decision-maker appointments, and maintaining accurate CRM records.
Leads complex customer-facing cybersecurity services projects from initiation through closure, coordinating cross-functional teams and governance to deliver engagements on time, within scope, and to a high standard of quality.
Activate customer products and services, analyze and categorize URLs, route inquiries to specialist teams, and coordinate technical deliveries and migration updates to provide accurate, empathetic customer support.
Process and validate global vendor invoices, manage payment queues, resolve discrepancies with vendors and internal teams, and support month-end close while maintaining accurate records and compliance with AP controls.
Own DevOps and AWS platform reliability for a business-critical internal platform, improving infrastructure, release safety, security hygiene, and maintainability while using AI-assisted workflows to accelerate delivery.
Turns ambiguous Product Operations questions into reliable signals, analytics, dashboards, custom applications, and AI-enabled workflows that improve product and operational decision-making.
Own technical success for US public-sector accounts by driving adoption and value realization, managing customer relationships and risk, and guiding federal customers through secure, compliant use of cloud security solutions.
Guide customers in adopting Zscaler security solutions by aligning technology with their goals, troubleshooting network challenges, managing implementation best practices, and coordinating proactive support across teams.
Own reliability and performance across global bare-metal and cloud infrastructure, using production code, automation, incident response, and observability to keep high-throughput services operating safely at scale.
Shapes and scopes complex Zscaler Professional Services engagements by advising sales teams, assessing customer architectures, estimating effort, and aligning proposed work with zero-trust goals and deployment best practices.
Build scalable, high-performance backend services and APIs for a cloud security platform, improving its multitenant architecture and global footprint while supporting reliability, testing, and performance.
Design and deliver zero-trust cybersecurity software, partnering with product and engineering teams to define requirements, implement and improve code, and resolve complex customer issues.
Design and deliver zero-trust cybersecurity software, writing production-quality C and C++ for Linux systems while diagnosing and resolving issues across complex distributed systems.
Build and operate high-scale distributed systems, guide architecture and technical decisions, and establish engineering practices that improve service quality, reliability, performance, and delivery.
Leads the People data ecosystem by building governed workforce data foundations and scalable analytics products, enabling trusted self-service insights and AI-powered workforce intelligence across the enterprise.
Build and enhance the Zero Trust Branch dataplane by designing resilient services and APIs, developing high-performance network software, and optimizing SD-WAN and cloud security systems for global users.
Own global conference-room AV readiness and lead end-to-end production for executive broadcasts, earnings releases, and studio sessions, ensuring reliable hybrid collaboration and polished, high-visibility events.
Provides Tier III customer support for complex security and network issues, coordinating troubleshooting with customers and internal teams while reproducing problems and sharing findings with Engineering and Operations.
Present Zscaler’s cloud security platform to prospective customers, translate their goals into relevant recommendations, and guide technical evaluations as a trusted advisor through presentations, demos, and proof-of-concept engagements.
Leads technical sales engagements for major customers by presenting products, gathering requirements, configuring solutions, and guiding evaluations and test plans toward successful outcomes.
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