As a TCS Specialist, you will support the Services Operations team by assisting with Technical Contact Standardization (TCS)
reviews, process documentation, and operational initiatives. This role is responsible for ensuring accuracy, consistency, and
compliance across TCS deliverables while helping drive standardization and scalability as volume increases.
You will collaborate with stakeholders across teams, support ongoing process improvement efforts, and provide
operational relief for senior team members by managing repeatable tasks and maintaining quality standards.
Key Responsibilities
• Perform TCS reviews to ensure accuracy, consistency, and adherence to established standards and requirements.
• Review, validate, and maintain technical contact information and related documentation.
• Partner with internal stakeholders to gather requirements, document best practices, and support standardization
initiatives.
• Assist in developing, maintaining, and improving process documentation, templates, and knowledge resources.
• Support project coordination activities, including tracking deliverables, maintaining schedules, and preparing
status updates.
• Identify process gaps and recommend improvements to enhance efficiency, consistency, and scalability.
• Provide operational support and relief capacity for senior team members by managing recurring and
administrative tasks.
• Perform additional duties as assigned in support of evolving business priorities.
Gerencia reservas de hospedagem em sistemas internos e plataformas parceiras, atende clientes e fornecedores, acompanha tarifas e ocupação e resolve inconsistências para garantir uma experiência de reserva eficiente.
Submit your resume for consideration across onsite and remote openings, contributing to areas such as warehouse operations, food production, maintenance, quality control, business operations, marketing, sales, or customer service.
Own end-to-end planning and delivery of product launches and campaigns for a dedicated client, coordinating teams and suppliers while managing client relationships, timelines, budgets, and quality.
Manage claims from initial notification through finalisation, coordinating assessments and payments, communicating with Members and stakeholders, handling complaints and recoveries, and ensuring fair outcomes and accurate claim files.
Lidera projetos de meios de pagamento e operações financeiras, evoluindo jornadas de arrecadação, conciliação e integração de sistemas da definição de requisitos à implantação e estabilização.
