Role Summary
The IT Service Technician provides high-quality 1st and 2nd line technical support to end users across the organisation. This hands-on technical role requires expertise in both Mac and Windows environments, strong troubleshooting skills, and excellent customer service abilities. This role is ideal for technically proficient individuals who enjoy problem-solving, helping users, and working in a fast-paced service environment.
Key Responsibilities
User Support & Troubleshooting
Ticket Management
User Account & Access Management
Equipment Management
Customer Service & Communication
Continuous Learning
Requirements
Required Skills & Experience
Technical Requirements:
Soft Skills:
Key Performance Objectives
Benefits
📈 Employee stock ownership.
📅 27 days of annual leave (Well-being Day and Volunteer Day included).
🏡 Hybrid working model (2-3 days from the office).
🚆 Travel allowance.
🚲 A bicycle lease plan with Hellorider after 1 year of employment.
💻 Excellent tools: High-end Laptop, Monitor, and everything in between!
📚 We support your continuous improvement with training, courses, conferences, and books.
🌦 Mental health and wellbeing support: Access to OpenUp.
🥪 Office lunches and endless snacks at the Amsterdam Office.
🍻 The best Friday afternoon drinks.
👵 A Pension contribution for employees who are based in the Netherlands.
🐶 Pet-friendly office, so feel free to bring your furry friend!
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet because we’re always stronger together.
ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.
#LI-NW1
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