Security Software Engineer II, Detection and Response
Pinterest👥 5001 - 10,000 employees🏢 Computer Software
Security Software Engineer II, Detection and Response, San Francisco + 1 other locations | Pinterest Careers.
Project Engineer
📅 Oct 15, 2025
Technical SupportProblem-solvingUnix/linux SystemsScripting
📜 Description
- Take ownership of customer issues reported and see problems through to resolution
- Study, diagnose, troubleshoot and recognize solutions to solve customer issues
- Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
- Provide timely and detailed feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
🛠️ Requirements
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Basic knowledge of Unix/Linux systems, utilities, and scripting
- Great problem-solving skills
- Great client-facing skills
- Outstanding written and verbal communication skills
Full job description
As a Project Engineer, you will provide enterprise-level technical support, taking ownership of customer issues and ensuring timely resolutions.
Description
- Take ownership of customer issues reported and see problems through to resolution
- Study, diagnose, troubleshoot and recognize solutions to solve customer issues
- Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
- Provide timely and detailed feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
Requirements
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Basic knowledge of Unix/Linux systems, utilities, and scripting
- Great problem-solving skills
- Great client-facing skills
- Outstanding written and verbal communication skills
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