Audits patient scheduling and referral calls for quality, accuracy, and compliance, then coaches agents and supports training and process improvements to strengthen service and the patient experience.
Coordinate appointments and referrals for Veterans, communicate with patients and healthcare providers, and maintain accurate records to support timely access to care through a healthcare network.
Provide remote scheduling and administrative support for Veterans by coordinating appointments and referrals, maintaining accurate healthcare records, and communicating with patients, providers, and internal teams.
Manage full-cycle recruiting for healthcare roles, collaborating with hiring managers to develop strategies and guide candidates through the hiring process.
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