Put your healthcare administration and customer service experience to work improving the quality of patient scheduling and referral services for military healthcare beneficiaries.
At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.
As a Call Quality Auditor, you'll evaluate patient scheduling and referral management calls, identify opportunities for improvement, and help healthcare support teams deliver accurate, professional service.
In this role you'll review agent performance, provide constructive feedback, and support coaching and training initiatives. Your work will help strengthen service quality, procedural accuracy, and the patient experience.
Work Location: Remote - San Antonio, TX
Position Requirements: Must live within 50 miles of San Antonio, TX.
Schedule: Monday–Friday, eight-hour shifts within designated operating hours, excluding federal holidays. Overtime may be required.
Operating Hours (Central Time):
Assigned shifts may vary depending on operational coverage.
Key Responsibilities
Requirements
Preferred
Health & Welfare (H&W): Up to $5.43 per hour, in accordance with the Service Contract Act (SCA).
All your information will be kept confidential according to EEO guidelines.
Privacy Disclaimer: Policy Link
By clicking “I’m Interested” and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.
Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.
Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
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