Senior Customer Experience Specialist (French-Speaking)
Manage customer accounts and end-to-end orders, resolve inquiries, coordinate delivery with internal teams, and support sales, forecasting, and service improvements across a customer portfolio.
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
Job Overview
Join the world’s leading play and entertainment company in an Operations support role, working with iconic brands like NERF, PLAY-DOH, MONOPOLY, TRANSFORMERS, MY LITTLE PONY, and PEPPA PIG, and global licensed properties like MARVEL and STAR WARS. We at Hasbro offer you the opportunity to work with iconic brands like NERF, PLAY-DOH, MONOPOLY, TRANSFORMERS, MY LITTLE PONY, and PEPPA PIG, and huge global licensed properties like MARVEL, and STAR WARS.
We at Hasbro are recruiting for a Senior Customer Service Representative. In this role you will be based in our Amsterdam office but you will also have the flexibility to work from home. As a Customer Service Representative, you will work in our fun team delivering requirements, orders, quotes, content and reports to Hasbro European Trading (HET) and Hasbro International Trading (HIT) customers in Benelux throughout the year, including busy peak periods. As a valued team member, you will also support your team during planned and unplanned periods.
Location and Work Arrangement
This role is based at our Amsterdam, Netherlands office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays.
What You'll Do
What You'll Bring
Who We Are
We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations. Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion, and where every employee is empowered to think boldly, act with integrity, and spark joy for all.
Hasbro About the Company – Hasbro
Wizards of the Coast Who We Are – Wizards of the Coast
Equal Opportunity
Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
Accommodations
If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process.
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.
Manage customer accounts and end-to-end orders, resolve inquiries, coordinate delivery with internal teams, and support sales, forecasting, and service improvements across a customer portfolio.
Own customer service escalations, agency and courier relationships, and performance reporting, turning customer insights into process improvements that raise satisfaction and balance customer outcomes with commercial costs.
Provides first-line support to retail and SME banking customers across phone, chat and social media, resolving requests and complaints while managing cases and back-office tasks to deliver compliant, high-quality service.
Provide technical support for enterprise customers using Acceldata’s data observability products, troubleshooting complex cloud and distributed-system issues, managing escalations, and coordinating with product and engineering teams.
Manage warranty and return claims, resolve escalated customer issues, and improve Tier 2 support processes for Bosch Home Comfort through accurate information, cross-functional collaboration, and continuous improvement.