🕒 2 days ago
Manage a portfolio of SMB fitness accounts, guiding customers through onboarding, adoption, renewals, and upsells while preventing churn and building trusted relationships that support retention and growth.
VIP Support Manager
🕒 3 days ago
VIP Client SupportCustomer ServiceAccount ManagementClient Relationship Management
📜 Description
- Resolve VIP client requests professionally through chat, messengers, email, and calls.
- Manage a portfolio of clients, understand their needs, and build trusted relationships through regular contact.
- Track requests through resolution and maintain high client satisfaction.
- Record client interactions, requests, and deals in the CRM.
- Analyze client behavior and recommend ways to increase engagement and lifetime value.
- Identify relevant upsell and cross-sell opportunities and share client feedback with marketing, product, and development teams.
🛠️ Requirements
- 2+ years of experience in customer support, client service or account management, ideally with VIP or high-value clients (crypto, fintech or IT is a plus).
- Excellent communication skills, diplomacy and a strong client-oriented mindset.
- English at B2+ level (written and spoken).
- Understanding of crypto, DeFi, NFT and mining, or the readiness to learn fast.
- Experience with CRM systems and analytics tools.
- The ability to work in a fast-paced environment, handle several clients in parallel and stay proactive.
- Basic sales and negotiation skills, and comfort with offering products to clients.
- Experience working with VIP clients or HNW investors.
- Sales or upselling experience.
- Russian language.
✨ Benefits
- Fixed salary + uncapped commission on sales to your clients.
- Unique loyalty program: receive corporate digital miners and earn passive income with no investment.
- Learning support: courses, English classes and conferences (up to 100% reimbursement).
- Work-life fit: remote work and flexible hours. For us, results matter most.
- Paid time off: up to 28 vacation days
- Up to 15 sick days
- Team retreats: company-sponsored stays at a villa in Turkey.
- Recognition: "Employee of the Month" award, team events with wow prizes and structured performance reviews.
- Career growth: real opportunities to grow into expert or top-management roles.
Full job description
GoMining is looking for a VIP Support Manager to take care of our most valuable clients. You’ll own a portfolio of VIP accounts and be their go-to person at GoMining. Your job is to resolve their requests quickly, build long-term, trust-based relationships with them, and make sure every client gets a truly premium experience.
Along with support, you’ll spot opportunities to offer clients additional GoMining products that fit their needs, and you’ll earn uncapped commission on every sale. If you’re client-oriented, enjoy working with people and want to grow in the fast-moving crypto industry, this role is for you.
Responsibilities
- Provide premium support to VIP clients: resolve their requests quickly and professionally via chat, messengers, email and calls.
- Act as a personal manager for your client portfolio: build trust, understand each client’s needs and goals, and keep in regular touch.
- Track client requests through to resolution and keep satisfaction consistently high.
- Keep the CRM up to date by logging all interactions, requests and deals.
- Analyze client behavior and suggest ways to increase engagement and LTV.
- Identify upsell and cross-sell opportunities and offer clients relevant GoMining products, such as digital miners, hashrate and tokens.
- Work closely with the marketing, product and development teams to pass on client feedback and improve the VIP experience.
Requirements
- 2+ years of experience in customer support, client service or account management, ideally with VIP or high-value clients (crypto, fintech or IT is a plus).
- Excellent communication skills, diplomacy and a strong client-oriented mindset.
- English at B2+ level (written and spoken).
- Understanding of crypto, DeFi, NFT and mining, or the readiness to learn fast.
- Experience with CRM systems and analytics tools.
- The ability to work in a fast-paced environment, handle several clients in parallel and stay proactive.
- Basic sales and negotiation skills, and comfort with offering products to clients.
Nice to have
- Experience working with VIP clients or HNW investors.
- Sales or upselling experience.
- Russian language.
- Knowledge of additional languages (German, French, Spanish).
- Experience in crypto exchanges, payment systems or DeFi products.
Benefits
- Fixed salary + uncapped commission on sales to your clients.
- Unique loyalty program: receive corporate digital miners and earn passive income with no investment.
- Learning support: courses, English classes and conferences (up to 100% reimbursement).
- Work-life fit: remote work and flexible hours. For us, results matter most.
- Paid time off: up to 28 vacation days, up to 15 sick days, plus local holidays.
- Team retreats: company-sponsored stays at a villa in Turkey.
- Recognition: “Employee of the Month” award, team events with wow prizes and structured performance reviews.
- Career growth: real opportunities to grow into expert or top-management roles.
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