🕒 6 days ago
Run field enablement for sales and customer success teams, leading weekly training, onboarding, launch readiness, content development, certification programs, and impact reporting.
Sales Trainer
📅 Aug 25
Customer Success CoachingAccount Management CoachingQuality AssuranceStructured Feedback
📜 Description
- Coach and mentor Customer Success Managers and Account Managers on customer satisfaction, retention, and relationship management.
- Review customer calls, emails, and task updates, and provide detailed feedback.
- Develop coaching plans tailored to individual performance metrics and team goals.
- Deliver training sessions and skill refreshers, and collaborate with leadership on team development.
- Maintain coaching documentation and track coaching effectiveness and performance trends.
- Conduct a live training simulation and present an original deck on the Customer Success Manager role and success practices.
🛠️ Requirements
- Experience coaching Customer Success Managers, Account Managers, or similar roles
- Solid foundation in quality assurance and structured feedback delivery
- Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
- Excellent communication, facilitation, and coaching skills
- Familiarity with CRMs and performance coaching tools
- Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
- Must present original coaching/training materials during the hiring process
- Conduct a mock training simulation (live)
Full job description
About the Role:
We're looking for a Sales & Customer Success Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.
The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.
Preferred Skills:
Background in SaaS, B2B services, or subscription-based support
Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad
Training or coaching certifications are a plus
Key Responsibilities
Candidate Requirements
Hiring Requirement – Simulation & Mock Deck
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