Own customer service training from needs analysis and curriculum design through facilitation and readiness assessment, helping associates build skills and deliver quality customer experiences as products and processes change.
Learning and Development Specialist, Remote
📜 Description
- Manage learning programs from design through evaluation and implementation, with manager guidance.
- Partner with subject matter experts and colleagues to develop learning interventions that improve employee performance.
- Create and support e-learning, videos, job aids, live and virtual training, intranet resources, and AI-enabled tools.
- Facilitate live and virtual training sessions, workshops, and other learning events.
- Track learning trends and emerging AI capabilities, and pilot and share effective practices.
- Provide flexible support across learning design, program delivery, facilitation, and learning operations.
🛠️ Requirements
- 3+ years of experience supporting the development and implementation of learning programs.
- Exposure to creating and managing learning across a variety of learning modalities (e-learning creation, video creation/editing, ILT, and informal learning).
- Comfort using generative AI tools (e.g., Claude, Gemini) to draft, edit, and iterate on learning content, with the judgment to review and validate outputs for accuracy, tone, and inclusivity
- Basic communication skills to collaborate within teams and with stakeholders.
- Proficient in use of instructional design models, such as the ADDIE model or similar framework .
- Experience with training facilitation.
- Interest in learning about employee enablement/performance.
- Ability to work collaboratively within a team.
- Ability to prioritize tasks effectively to ensure timely delivery.
- Excellent written and verbal communication skills, particularly in crafting clear and concise communications.
✨ Benefits
- Flexible work schedules and remote work options are available for many roles.
- Health insurance paid up to 80% for employees, dependents, and domestic partners.
- Dental insurance paid up to 80% for employees, dependents, and domestic partners.
- Vision insurance paid up to 80% for employees, dependents, and domestic partners.
- 21 days of PTO in the first year.
- Two paid volunteer days and 11 paid holidays.
- 12 weeks of paid parental leave for new parents.
- Six-week paid sabbatical after six years of service.
Full job description
Primary Duties
Minimum Qualifications:
Preferred Qualifications:
Physical Requirements:
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