GEMCORE’s continued success has earned us national recognition with Inc. Magazine’s list of America’s Fastest-Growing Companies and with the Cleveland Plain Dealer as a Top Workplace seven years running! We are looking for qualified candidates who share our enthusiasm and drive for winning and want to be part of our caring culture!
Are you looking to begin or further your career in the medical supply industry where you are able to contribute to the success of the business, and build lasting relationships? All while allowing for personal time every evening, weekend, and holiday? Edwards Health Care Services (EHCS), a division of GEMCORE, is a well-established and growing national direct-to home medical supply provider. We are seeking a highly motivated Diabetes Care Advisor to join our high energy team. The Diabetes Care Advisor’s primary role is to serve as the main point of contact for each patient and coordinate their health care professional, insurance benefits insulin pump and continuous glucose (CGM) orders with physician offices and insurances, ensuring excellent customer service throughout entire from start to finish. This role will effectively communicate via telephone and email with customers and patients; an outgoing personality and eye for detail is vital.
This is a hybrid remote position. The office is located in Louisville, KY.
This is a full-time, non-exempt position.
Schedule is 8:15am - 5:00pm, Monday through Friday.
Employer paid vacation.
Benefits available included medical/dental/vision, life, short and long-term disability insurances, and 401K Retirement Savings Plan.
Ongoing training and development.
Opportunity to earn a quarterly commission if goals are met.
Key Responsibilities
Treat both new and existing customers like a family member.
Cultivate new leads through the prospecting of physicians, diabetes educators, hospitals, clinics, manufacturer representatives and community partners.
Develop and maintain a positive relationship with each patient, physician and/or educator by direct communications throughout the insulin pump and continuous glucose monitoring order process.
Formulate new relationships with manufacturers, vendors, payers, doctors, patients concurrent with business development.
Process daily, weekly and monthly status reports per “tracker guidelines” for manufacturer and management review.
The exercise of discretion and judgement in obtaining prior authorization/pre-certification/pre-determination and Certificates of Medical Necessity per insurance requirements to determine shipment and billing.
Handle customer inquiries and concerns through email and text, resolve issues with empathy, and work with customer service colleagues to identify trends and improve the e-commerce shopping experience.
Support customers across phone, email, chat, and online channels by answering product and order questions, resolving concerns, maintaining accurate records, and following healthcare and compliance procedures.
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Activate products and services, analyze and categorize URLs, route customer inquiries, and coordinate technical deliveries and migration communications to provide accurate, empathetic customer support.
Keep customer deals moving by triaging communications, preparing files for licensed advisors, coordinating follow-ups, and maintaining accurate CRM records while building toward a licensed insurance career.
