🕒 yesterday
Handle customer inquiries across phone, email, chat, and ticketing systems, resolving issues, managing follow-ups, and improving support processes to deliver timely, empathetic customer experiences.
Customer service agent
📅 Nov 4, 2022
Customer ServiceTechnical SupportCustomer OnboardingTicketing Systems
📜 Description
- Respond to customer queries and complaints through a ticketing system and live chat.
- Support customer onboarding and provide accurate information.
- Deliver high-quality support with fast response times.
- Communicate with users in Spanish and English.
- Take ownership of challenging customer scenarios and resolve them.
🛠️ Requirements
- Advanced English Level (B2/C1)
- Minimum 1 year experience in customer service, preferably in service or E-commerce industry. Outstanding students and new graduates are also welcomed to apply.
- Possess technical aptitude or familiarity with software concepts (CRM, Ticketing, Email).
- Find creative problem solving satisfying, motivated, always curious and constantly eager to learn.
- Thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
- They are able to take ownership of challenging scenarios and bring them to resolution.
- Have a clear, professional and informative communication style.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
✨ Benefits
- 100% remote work.
- Work week from Monday to Friday.
- Indefinite Term Service Contract
- Employment stability and growth opportunity
Full job description
Company Description
Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.
Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.
Job Description
Join our team of customer service and technical support experts. Plus: You can work from home anywhere in Colombia! - all we ask is a stable internet connection
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and customer onboarding.
Support will be in Spanish and English, applicants need to speak both languages.
Qualifications
- Advanced English Level (B2/C1)
- Minimum 1 year experience in customer service, preferably in service or E-commerce industry. Outstanding students and new graduates are also welcomed to apply.
- Possess technical aptitude or familiarity with software concepts (CRM, Ticketing, Email).
- Find creative problem solving satisfying, motivated, always curious and constantly eager to learn.
- Thrive in a dynamic and collaborative environment and be comfortable with ambiguity.
- They are able to take ownership of challenging scenarios and bring them to resolution.
- Have a clear, professional and informative communication style.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
Additional Information
- Excellent compensation and multiple perks.
- 100% remote work.
- Work week from Monday to Friday.
- Indefinite Term Service Contract
- Employment stability and growth opportunity
- And more
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