Coordinate digital campaigns, content, product and partner launches, and marketing channels while tracking performance and keeping projects on schedule across multiple initiatives.
Guide customers through onboarding, recommend suitable commerce solutions, drive product adoption, and improve retention while resolving inquiries and collaborating with Sales, Tech, and Product teams.
Design, develop, and maintain full-stack web applications, collaborating across teams to ship features, improve performance and scalability, implement security measures, and support the software development lifecycle.
Handle customer queries, complaints, and onboarding through ticketing and live chat, providing fast, accurate support in Spanish and English while taking ownership of issues through resolution.
Provide first- and second-level support for e-commerce applications, troubleshoot incidents with technical teams, manage stakeholder requests, and monitor application health through timely resolution and follow-up.
Manage and engage the online community to build brand awareness, create social content, maintain a content calendar, and oversee social media campaigns in collaboration with internal partners.
Develop and maintain Python back-end software, integrating components and REST APIs while troubleshooting issues, improving existing systems, and documenting solutions.
Create consistent, compelling graphic designs and digital media across platforms, applying strong typography and illustrative design skills while maintaining brand guidelines and awareness of industry and market trends.
Build and improve customer-facing products as part of a development team, writing scalable front-end code, optimizing performance against success metrics, and collaborating across teams to improve product fit.
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