Who We Are:
Exiger is the AI partner for supply chain and procurement automation. Its centralized 1EXIGER.AI platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.
Associate Director, Customer Success — Government (Department of War)
Location: McLean, VA
Work Environment: Hybrid
Role Summary:
Exiger partners with U.S. government customers operating in high-stakes environments where operational execution, risk visibility, and mission outcomes matter. Our Government business continues to grow rapidly, and Customer Success is central to delivering consistent, measurable value across Department of War programs.
We are hiring an Associate Director, Customer Success, reporting to the SVP of Government Customer Success, to support a portfolio of Department of War customers. This is a hands-on, execution-focused role responsible for driving day-to-day customer outcomes, adoption, and program success.
You will operate as a high-accountability individual contributor, owning the health and performance of your accounts while partnering closely with internal teams to deliver against mission requirements.
What You’ll Do:
Customer Execution & Delivery
Customer Partnership
Renewals & Account Health
Operational Support & Process Execution
Platform & Domain Fluency
What You Need:
Required
Preferred
Why Exiger:
Exiger is transforming how governments identify and manage supply chain and software risk. In this role, you will work on mission-critical programs and help deliver real outcomes for government customers.
Why You’ll Love Working at Exiger:
#Li-Hybrid
Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.
At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.
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