🕒 yesterday
Guide construction clients through Fieldwire deployments, training, workflow integration, and ongoing platform adoption while managing customer relationships and sharing feedback to improve the product.
Customer Success Manager
🕒 3 days ago
Customer SuccessB2B Account ManagementCustomer Relationship ManagementSalesforce
📜 Description
- Build trusted, long-term relationships with a portfolio of motor dealer accounts.
- Review accounts proactively, understand dealer goals, and help customers get more from DoneDeal products.
- Identify account risks and growth opportunities, using NPS feedback to support retention.
- Partner with Account Managers to drive loyalty, upsell, and repeat business.
- Onboard dealers, demonstrate product features, and troubleshoot queries and technical issues.
- Track bugs and dealer feedback, maintain accurate Salesforce records, and improve Dealer Success processes.
🛠️ Requirements
- 3+ years' experience in a customer-facing role, ideally in customer success or account management.
- Experience managing high-value B2B accounts and serving as their point of contact.
- Confidence using Salesforce and Intercom/Fin or similar platforms.
- Comfort with commercial conversations about customer value and pricing.
- Ability to identify customer behaviour patterns and prioritise accordingly.
- Collaborative, proactive, organised, and responsive, with strong follow-through.
✨ Benefits
- 22 days' annual leave, 3 company days over Christmas, and four August Thank You Days.
- Additional annual leave on each of the first four anniversaries, up to 26 days.
- Fully paid Irish Life Healthcare.
- Regular health and wellbeing talks, events, and activities.
- 5% employer pension contribution through a contributory scheme.
- TaxSaver Commuter Scheme.
- Bike to Work Scheme.
- Personal development plan to support career growth.
Full job description
What’s the Opportunity
DoneDeal.ie is Ireland's largest online car marketplace, with over 2.2 million monthly users across our website and apps and 90% of all car dealerships in Ireland advertising on our platform. We’re driven by the opportunity to enhance the buying and selling experience so if you’re excited to do impactful work that reaches hundreds of thousands of people daily, this could be the perfect role for you.
We're looking for a Customer Success Manager to join the Dealer Success team at DoneDeal. You'll look after relationships with a portfolio of high value motor dealers, making sure they get real value from their DoneDeal subscription and our full suite of products, and that they stay and grow with us.
You'll work alongside Account Managers, Sales, Product and Engineering, so being organised, responsive and proactive matters. You'll combine proactive, relationship-led account management with being a go-to person for dealer queries and technical issues.
How you’ll Create with Impact
Supporting long-term relationships with a portfolio of motor dealer accounts, becoming a trusted partner for decision makers of those locations
Conducting proactive account reviews and calls to understand each dealer's goals and show them how to get more from their DoneDeal products
Spotting high-risk and high-value accounts early, and acting on NPS feedback to protect retention and uncover growth
Partnering with Account Managers to drive retention, loyalty, upsell and repeat business
Onboarding dealers and demo features so they use their products with confidence
Handling queries by phone, chat and email, and troubleshooting technical issues such as feeds and dealer websites
Logging genuine bugs and product issues and follow them through for your dealers
Bringing honest dealer feedback to Sales, Product and Engineering to shape what we build
Keeping Salesforce and dealer data accurate and up to date
Leading process improvements and contribute to Dealer Success OKRs
Champion Dealerhub as the best-in-class stock uploader, helping dealers list faster and keep their stock accurate
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