BE THE WELCOMING FACE THAT KEEPS OUR CAMP RUNNING SMOOTHLY!
We’re looking for an organized, customer-focused team member who can balance exceptional service with strong administrative skills. From welcoming clients and managing accommodations to preparing reports and supporting daily operations, you’ll help create a safe, efficient, and positive camp experience.
The position offers a remote camp lifestyle with the following amenities:
WHAT’S THE JOB?
As a remote Guest Service Agent reporting to the Lodge Manager, this permanent full-time position is based in Bissett Manitoba. Rotation description is 4 days on and 3 days off – 10 hours per day. The incumbent, in addition to checking in and out, will be required to interact with guests to ensure that all their needs are met while staying at our facilities and channel feedback as appropriate. The successful candidate will also be responsible for the following: acting as an ambassador by providing outstanding customer service to our internal and external guests; assisting Leadership in performing daily administrative tasks effectively and efficiently; performing other related duties and projects as required.
Your work will include:
Primary Duties
Administrative & Support Duties
Health, Safety & Cleanliness
WHAT’S IN IT FOR YOU?
WHO ARE WE LOOKING FOR?
Guest Service Agents work on a rotational schedule of 4 days on/3 days off. Site locations are in remote settings, requiring you to provide your own travel to site where you will stay for the duration of your 4 days on. You may be required to work nights, weekdays, weekends, and general holidays. Wages are paid on an hourly basis with a starting rate of $25.00 per hour.
Dexterra is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.
Guide customers through digital car-rental pick-up, from verification and booking questions to getting on the road, using phone, email, and video support while coordinating with international stations.
Support customers in deregulated energy markets by resolving enrollment, billing, payment, and usage issues while improving retail energy operations and customer experience.
Handle release-of-information customer inquiries by phone, email, and written correspondence, researching and resolving issues, documenting outcomes, and meeting service, productivity, and quality expectations.
Support airline customers with travel-related questions and requests through phone and chat, resolve issues efficiently, document interactions, and follow established procedures and quality standards.
The Customer Care Supervisor handles customer inquiries and concerns, coordinates with internal teams and vendors, tracks reviews and service trends, and recommends improvements to strengthen the customer experience.
