Deligo is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar.
We build advanced visual AI — developed by a top-notch machine learning team — to recognize food and retail items instantly. No barcodes, no manual scanning. Just place your items and tap to pay — it’s that simple. The result: a magical experience that improves everyday lives by saving time standing in checkout lines.
But this isn’t just exceptional tech: We are a tight-knit team of curious, passionate and ambitious builders who take pride in our craft and value trust in everything we do. If you’re looking to join a rocket ship and help redefine the future of AI-powered checkout, we’d love to meet you! 🚀
We are seeking a dedicated Customer Support Specialist to join Deligo's Operations experts. As a member of the team, you will provide expert assistance to our customers, ensuring seamless operation and satisfaction with our product.
This role requires exceptional English communication skills, along with proficiency in German, a proven track record in customer support, and the flexibility to travel for onsite customer deployments.
Provide customer support via different interfaces like live chat, email, online meetings and phone calls
Travel to our clients' locations abroad to lead and deliver deployments onsite at our customers' facilities
Diagnose and troubleshoot issues, escalate is required
Assist customers with setup and configuration
Document and track customer interactions and solutions
Execute scheduled (daily, weekly, bi-weekly, etc.) reporting activities
Improve our AI success results through data analysis and enhancement
Contribute to knowledge base articles and support documentation
1-2 years of proven experience in a customer or sales support role is required
Outstanding written and verbal English, plus German communication skills, are essential
Strong problem-solving and analytical skills
Excellent interpersonal skills and a customer-first mindset
Ability to work independently and as part of a team
Demonstrates technical savvy in addressing complex issues, with a particular interest in AI tools
Genuine flexibility to travel (around 20-30% of the time to our clients, mainly across the EU, UK and US) ✈️ — comfortable with occasional onsite deployment work, sometimes involving early starts, late finishes, or overnight travel
Willingness to work flexible hours, including shift coverage between 8:00–18:00, as well as participating in an on-call rotation a few times a month outside of core hours
Bonus
Experience working in a fast paced, startup or scaleup environment
Opportunity to join at an early stage, making a visible impact in a fast-scaling startup
Real influence on how our products and processes evolve, with freedom to innovate
A collaborative, creative, and transparent culture where contributions are recognized
A spacious, shiny, dog-friendly office in the heart of Budapest with great transport, tasty snacks, and vibrant team events
High-tech equipment
Flexible working hours and hybrid approach
Competitive salary
Start: As soon as you are ready
Location: Budapest - we operate with an office-first approach, typically requiring 4 days per week in-office
Contract: Permanent
Compensation: Competitive package based on experience
If you’re ready to help build a truly seamless and magical checkout experience, we encourage you to connect and explore future opportunities with Deligo. We’re looking forward to receiving your application!
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