Senior Success Lead, Public Sector

What We’re Looking For

We’re looking for an experienced relationship pro with deep experience in government and public sector engagement, who excels in fast-paced environments and is eager to drive impact as part of our Strategic Engagement team. Strategic Engagement is the value organization of Datavant Life Sciences. We are accountable for driving meaningful, measurable outcomes for our customers by aligning our products and services with their strategic objectives—maximizing value, accelerating time to impact, and fostering long-term, expansive relationships. As such, we need an experienced relationship management individual who can drive success for our customers.

This role includes responsibilities for commercial outcomes (e.g., value realization, customer satisfaction, renewals, etc.) and post-sale activities (e.g., strategic engagement leadership, delivery, adoption, advocacy, retention, etc.).

What You Will Do

• Own engagement management and value management for a dedicated account portfolio of up to 5 accounts in our government practice, with a special focus on end-to-end accelerating value within your portfolio.
• Develop a deep understanding of how our current government and government channel partner accounts that are using data to achieve strategic objectives through a variety of engagement techniques (e.g. frequent engagement-focused meetings, workshops, quarterly business reviews, etc.). Innovate ideas on how to support our partners in achieving success as they would define it.
• Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals.
• Excel in complex program management, often involving multiple partners and contractors, and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively.
• Drive long-term customer value by boosting product adoption, strengthening satisfaction and health, and building trusted, lasting relationships.
• Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business.
• Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
• Take a self-service-first approach to problem solving and navigating questions internally and externally.
• Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work.
• Help create a company-wide culture of customer-centricity.

What You Need to Succeed

• 7+ years experience in healthcare technology and customer facing roles (required)
• 4+ years experience in the federal government or with government contractors and government adjacent organizations (required)
• Experienced strategic program and project manager focused on connecting the dots thinking that puts client value at the center of everything
• Proven ability to build deep, trust-based relationships with customer stakeholders
• Skilled at expanding relationships beyond direct contacts through rapport-building
• Demonstrated ownership of complex, high-value customer accounts
• Strategic thinker who connects cross-customer trends to shape value propositions
• Effective and empathetic internal and external communication

What Helps You Stand Out

• Previous experiencing working in one or more of the following areas (preferred):
  • Experience working within a government agency or government-adjacent organization, RWD health analytic companies, CROs, or systems integrators in the healthcare sector
  • Experience with clinical data, RWD/RWE, patient consent, and/or HIPAA privacy requirements
  • Application of RWD and RWE in the pharmaceutical and life sciences space
  • Understanding of drug development and/or clinical trials
  • Experience with technology in multiple federal health agencies/departments including but not limited to HHS, NIH, FDA, CMS, ARPA-H, CDC, AHRQ, SAMHSA, HRSA, ASPE, ONC/ASTP, VHA, DHA, DARPA, etc.
  • Experience working with program officers, CORs, and senior government stakeholders as clients, including building trusted relationships with agency leadership.

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