We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth and successful implementation process for new customers.
As part of our Onboarding team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.
Requirements
Benefits
● Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
● OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
● Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
As a Temporary Back Office Customer Service Representative, you'll engage with customers via email and text, ensuring a seamless shopping experience while addressing their inquiries and concerns.
The Client Onboarding Concierge will guide new customers through initial setup, ensuring they are prepared for onboarding and addressing any issues that arise during the process.
Guide institutional clients across APAC in adopting and optimizing digital asset products, building strategic relationships, driving renewals and expansion, and coordinating with internal teams to improve customer outcomes.
Own relationships with a portfolio of premium users, resolving support issues across email, chat, and phone while improving retention and sharing customer insights to enhance products and user experiences.
Own relationships with a portfolio of premium users, resolving support and retention issues across email, chat, and phone while using customer insights to improve products and experiences.
